Quarter end support information for both e-config Cloud and Classic

e-config Classic Power will sunset on Oct 17th.  Read about support and training being offered.


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e-config on Cloud open office

The e-config team will be hosting more virtual "Open Office" sessions in September. 

At these sessions, you'll get information on the latest application updates and have a chance to ask questions about e-config on Cloud. 

See the link below for session details.

Did you miss the live training sessions? We will have a live refresher session on August 27, 2020.

There will be Q&A in addition to touching on the basic e-config on Cloud functions. Recordings are available for previous sessions.  No registration required!

Event information

The e-config team will be hosting virtual training sessions for users new to e-config on Cloud.  

We will cover key items discussed from the Introduction to e-config on Cloud and Upgrade/MES sessions.  There will be a Q&A session during the second half of the training.


Event details 

Date and time: Thursday, August 27, 2020 9:00 am EDT (UTC -4)

Duration: 1 hour

Visit the links below for session information and recordings.

e-config on Cloud Power model hands-on live sessions with Q&A

Virtual training for Power users moving from e-config Classic to e-config on Cloud. No registration required.

The e-config team will be hosting virtual training sessions for users new to e-config on Cloud.  

Introduction to e-config on Cloud with Q&A

Topics include:

  • Getting started with e-config on Cloud
  • Where do I find education?
  • Where do I get help?
  • Create initial order configuration
  • Autosave configuration  - what is it  - how is it used  - cleared periodically
  • Priced output
  • Exporting files
  • Restore initial order from CFR
  • Saving to repository
  • Multiple sessions
  • Q&A

Session dates and times

Sept. 1, 2020 9:00 - 10:00 AM EDT (UTC -4)

Sept. 8, 2020 9:30 - 10:30 PM EDT (UTC -4)

Upgrade/MES with Q&A for e-config on Cloud

Topics include:

  • Retrieving inventory  - Quick Retrieval  - Full Inventory Services
  • Base Edit
  • MES/Upgrade
  • Fast Path
  • Manage repository  - Share  - Restore  - View  - Folders  - Copy / move / rename
  • Q&A

Session dates and times

Sept. 3, 2020 9:00 - 10:00 AM EDT (UTC -4)

Sept. 10, 2020 9:30 - 10:30 PM EDT (UTC -4)

Visit the links below for session information.

e-config on Cloud 2020 plan and progress

Latest update of the e-config on Cloud plan and outlook.

The presentation can be downloaded for offline viewing if you prefer.

Quick links

Quickly find the e-config information you are looking for.

e-config Cloud (login required)

e-config on Cloud provides the capabilities of e-config in a web browser environment. It's important to IBM's CIO strategy to deliver tools that work on multiple platforms and integrate for use by IBM/Business Partner sales and technical personnel.

For a list of current customer reported issues being worked, please review the Daily problem report

e-config classic (login required)

The IBM Configurator for e-business (e-config) is a PC-based hardware, software, and services configurator for IBM Storage Systems, IBM POWER Systems and IBM z Systems.

Help and support

Find information about getting help with common questions, the latest known issues and how to contact the help desk for your geographic region for additional support.

Configurator news and education

Get the latest information on e-config Classic as well as any alerts sent to the user community.

Find education for e-config Cloud and Classic.