Value Package and Software Access Option

Frequently asked questions

Q.  Is the Value Package available to purchase?

No, the Value Package is no longer available to purchase.  New Partner Packages have been announced.   

Q.  I bought the Value Package in 2019. What happens to my subscription and benefits?

Your 2019 Value Package subscription is fully intact: all benefits will be honored for your full 12 month subscription term.  

Q. I bought the Value Package in 2020. What happens to my subscription?

Many benefits will be available until your 12 month expiration date: Software Access Catalog, Unlimited pre-sale support, Unlimited Techline Support,  IBM Cloud Credits (must be requested by December 31, 2020).   Select benefits in your Value Package subscription must be processed and/or used by December 31, 2020: You Pass We pay reimbursement, Event voucher, Sales Mastery Test vouchers. 

With the Value Package no longer available, what benefit option is available?

IBM Partner Packages are now available to acquire.  They provide an extensive range of benefits including Software Access Catalog access, IBM Cloud Credits, technical support, tech line pre-sales support, education reimbursement, and much more. Four packages provide flexibility and scalability as you explore all aspects of IBM technologies. 

Q. What benefits are part of the Value Package?

A. The Value Package includes the Software Access Option as well as many other benefits including Technical Support, You Pass/We Pay education reimbursement, IBM Cloud Credits, a discount event voucher and much more.

Is the Software Access Option available to purchase?

Effective May 5, 2020, the Software Access Option is no longer available.  Business Partners with an active Software Access Option subscription will automatically be upgraded to the new Entry Partner Package.  The new package includes all aspects of the Software Access Option PLUS remote development/test support and an IBM Cloud lite account. 

Q. I bought the Software Access Option in 2019. What happens to my subscription and benefits?

A.  If you purchased a Software Access Option in 2019, you will be transitioned to the enhanced Entry Partner Package with the same expiration date as your existing subscription.  There is no charge for this transition.  The new package includes all aspects of the Software Access Option PLUS remote development/test support and an IBM Cloud lite account. 

Q. I bought the Software Access Option in 2020. What happens to my subscription and benefits?

A.  If you purchased a Software Access Option before May 5, you will be transitioned to the Entry Partner Package with the same expiration date as your existing subscription.  There is no charge for this transition.  The new package includes all aspects of the Software Access Option PLUS remote development/test support and an IBM Cloud lite account. 

Software Access Catalog

Frequently asked questions

What products are in the Software Access Catalog?

Are the software products available through the Software Access Catalog fully licensed?

Yes. They are licensed under the applicable International Program License Agreement as modified by the terms of the PartnerWorld Agreement, the PartnerWorld Software Usage Attachment, and, if applicable, the PartnerWorld Value Package Attachment; however, software usage is specifically limited to demonstration and evaluation, development and testing, internal training, and limited Run Your Business purposes, and is only permitted for software currently available in the Software Access Catalog. Permitted uses are specified in the PartnerWorld Software Usage Attachment or the PartnerWorld Value Package Attachment; exclusions may apply as described in the PartnerWorld Software Usage Attachment schedule.

The following products require you to obtain either a license key, authorization code, or activation key:

QRadar

Several QRadar (software only) products require both an activation key and a unique license key to enable the software during installation. The activation key is included when the product is downloaded from the Software Access Catalog.  It is an image file which is part of the eAssembly. You must request the license key for the QRadar product using the QRadar license keys for Business Partners request form. Only Business Partners who have entitled access to the Software Access Catalog can submit the key request form. Instructions for installing the license key will be sent to you by email after you submit the form. If you have any Question— about the license key installation instructions, contact the QRadar Operations Team at q1pd@us.ibm.com. A link to the form can also be found on the left navigation of the Software Access Catalog. 

Rational software

Most of the Rational products require a license key that can be acquired from the online process known as the IBM Rational License Key Center. Information about how the Primary Relationship Contact initializes the company's account and how employees can add themselves to that account can be found on the Rational instruction and FAQ page.  A link to this page can also be found on the left navigation of the Software Access Catalog.  

Resilient

Resilient products require a license key to enable the software during installation. You must request the Resilient license key using the Resilient license keys for Business Partners request form.

Only Business Partners who have entitled access to the Software Access Catalog can submit the key request form. Instructions for installing the license key will be sent to you by email after you submit the form.  If you have any question about the license key installation instructions, contact the Resilient Operations Team at resilkey@us.ibm.com. A link to the form can also be found on the left navigation of the Software Access Catalog.

SPSS software

IBM SPSS products require authorization codes that can be acquired from the online process known as the SPSS License Key Center. Information about how the Primary Relationship Contact initializes the company's account and how employees can add themselves to that account can be found on the SPSS instruction and FAQ page. A link to this page can also be found on the left navigation of the Software Access Catalog.

Are all of the employees in my Country Enterprise able to access software?

Yes. All registered employees associated with your Country Enterprise will be able to access the software provided they have entered their IBM ID into their PartnerWorld profile. Since the benefit is purchased at the Country Enterprise level, employees located in other countries cannot access or use the software unless that local Country organization purchases the Value Package or Software Access Option within their own Country Enterprise profile.

Can I control which employees within my company are allowed to download software from the Catalog?

Yes. Your company's Authorized Profile Administrators (APAs) can activate or inactivate an employee's entitlement (access) to the Software Access Catalog. It is the APA's responsibility to notify the employee of any updates. Here are the steps an APA would follow to inactivate or re-activate an employee's software download access:

  • Access the PartnerWorld profile and click Update your company profile
  • Select your country enterprise profile
  • On the left navigation, click Benefits and relationships
  • Click Manage benefits
  • Select the location whose benefits you wish to view
  • Select IBM Software Access Catalog from the list
  • Either revoke or activate contacts to the entire entitlement package

Can our registered employees in India use the software that we downloaded into the US?

No. Only employees residing in the US who are registered with one of the US locations can download and/or use the software. A location in India would need to purchase the Software Access Option for use in India. The Software Access Catalog can only be used by registered employees who reside in the same country where the benefit was purchased.

Can we download multiple copies of a software product from Software Access Catalog for evaluation?

Yes. Your primary contact and approved registered employees may download and use a commercially reasonable number of copies / Processor Value Units (PVUs) (unless we specify otherwise) of each Program only for the purposes specified in the PartnerWorld Software Usage Attachment. A commercially reasonable number of copies / PVUs is no more than necessary to support the number of active employees who are registered and associated with your company's PartnerWorld Country Enterprise profile and using the Programs for the approved uses as defined in the PartnerWorld Software Usage Attachment. However, we specify in the Schedule the maximum number of copies / PVUs you are authorized to make of certain Programs. For example, if you have 10 employees actively doing permitted development work, then it would be reasonable for you to download 10 copies of the product being used for that development work. The primary contact must maintain a record of the number of copies made or downloaded and a list of all registered users who obtained a copy of the products.

Is technical support available for the software downloaded from the IBM Software Access Catalog?

If you purchased the IBM Value Package, pre-sales/pre-deployment remote email technical support is included for select software products download from the Software Access Catalog. If you purchased the IBM Software Access Option, you will be automatically upgraded to the new Entry Partner Package in May 2020.  This new package now includes technical support.  There is no support for software used for Run Your Business purposes.

Can I retrieve a list of the software I have downloaded from the Software Access Catalog?

You can click the Download History link in the Software Access Catalog left navigation to create a report of your software downloads. If you are an Authorized Profile Administrator, your report will show downloads for every employee in your Company's Location. If this does not meet your needs, please contact PartnerWorld by using the Request assistance email form which is located on the left navigation of the Software Access Catalog.

Can I use Software Access Catalog software to develop a solution for end user customers?

Yes, provided your solution is intended for general availability in the marketplace (no customization is performed for a specific customer), use of the solution necessitates the acquisition of licenses by the end user for the IBM products that you enabled your application to operate on or with, and usage is consistent with the terms of the PartnerWorld Software Usage Attachment, including but not limited to use solely during the development phase of your solution. Some software may be excluded from development usage, as described in the Schedule to the Software Usage Attachment. Once your solution is released to the market, it is generating revenue and is considered "in production". Software Access Catalog software cannot be used in a production environment. You are required to purchase full production licenses through Passport Advantage to support your solution once it is released to the market.

Can I use Catalog software to develop new versions of my solution after initial version is released?

Yes. You may use software acquired under this offering to develop new versions of your solution, provided your new versions are intended for general availability in the marketplace (no customization is performed for a specific customer), use of the solution necessitates the acquisition of licenses by the end user for the IBM products that you enabled your application to operate on or with, and usage is consistent with the terms of the PartnerWorld Software Usage Attachment, including but not limited to use solely during the development phase of the new version of your solution. Some software may be excluded from development usage, as described in the Schedule to the Software Usage Attachment. Once the new version of your solution is released to the market, it is generating revenue and is considered "in production". Since Software Access Catalog software cannot be used in a production environment, you are required to purchase full production licenses through Passport Advantage to support all versions of your solution once they are released to the market.

Can I use Software Access Catalog software to test my solution before it is released to the market?

Yes, provided your solution will be generally available to the marketplace and no customization is required for a specific customer.

Can I use Software Access Catalog software to support my end user customers?

No. You cannot use Software Access Catalog software to provide support to your end user customers. You are required to purchase full production licenses via Passport Advantage or Passport Advantage Express to support your solution once it goes to market.

Can I use Software Access Catalog software to train internal users?

Yes. You can use the software for non-revenue generating internal training purposes.

Can I use Software Access Catalog software to train customers?

Yes, as long as the training does not generate revenue for you.

Can I use Catalog software to support sales activities, such as demonstration, evaluation & pilots?

Yes. You can use the software for demonstration and evaluation purposes within your Country Enterprise or at a customer site for up to 90 days provided you agree to be responsible for your customer’s evaluation use of our Programs and for administering the process IBM outlines for customer evaluation use of IBM Software.

This includes, but is not limited to:

  • Informing the customer that the Programs are subject to the IBM International License Agreement for Evaluation of Programs and its associated License Information document,
  • Confirming that the customer has accepted such license agreement before using the Programs,
  • Ensuring the customer uses the Programs for permitted evaluation purposes only, and
  • Confirming that the Programs have been returned or destroyed at the end of the evaluation period.
  • You agree not to perform any competitive evaluation of our Programs nor attempt to gain a competitive advantage against IBM through demonstration, evaluation, or proof of concept use.

Can I use Catalog software to develop marketing brochures for solutions that run on IBM software?

Yes. You can use the software (for which licenses will be obtained by end users when the product is acquired) for evaluation purposes in order to create marketing collateral. You are encouraged to use the sales and marketing assets IBM has provided for Business Partner use.

Can I use Software Access Catalog software to prototype a product design?

Yes, provided the product you are designing is for general availability in the marketplace (no customization is performed for a specific customer), and use of the solution necessitates the acquisition of licenses by the end user for the IBM products used to develop the application. Once the product is released to the market, it is generating revenue and is considered "in production" Software Access Catalog software cannot be used in a production environment.

Can I use Catalog software to develop proof of concept for a customer via a service engagement?

Yes. You can use the software for proof of concept purposes within your Country Enterprise or at your customer's site for no more than 90 days provided you agree to be responsible for your customer's evaluation use of our Programs and for administering the process IBM outlines for customer evaluation use of IBM Software.

This includes, but is not limited to:

  • Informing the customer that the Programs are subject to the IBM International License Agreement for Evaluation of Programs and its associated License Information document,
  • Confirming that the customer has accepted such license agreement before using the Programs,
  • Ensuring the customer uses the Programs for permitted evaluation purposes only,
  • Confirming that the Programs have been returned or destroyed at the end of the evaluation period, and
  • Not charging the customer for this proof of concept.
  • You agree not to perform any competitive evaluation of our Programs nor attempt to gain a competitive advantage against IBM through demonstration, evaluation, or proof of concept use.

Can I use Catalog software to develop, validate and deploy a customized solution for an end user?

No. You can not use Software Access Catalog software in a customer engagement where you are creating a customized solution for one customer.

For how long can I use the software that I download from the Software Access Catalog?

The software in the catalog represents software currently available in the marketplace. Since multiple versions of software are simultaneously active in the marketplace, IBM expects Business Partners will use the latest releases. Therefore, you can use the software for the uses defined in the PartnerWorld Software Usage Attachment as long as it is found in the catalog. Once a product or version is removed from the catalog, you must uninstall and destroy all copies that you have within a reasonable amount of time (90 days is considered reasonable in most cases). If you change your usage to something that is not approved (for example, switch from development use to support) you must uninstall and destroy all copies that you have and replace them with versions purchased through Passport Advantage or Passport Advantage Express. Additionally, the software can only be used if you have a valid Software Access Option or Value Package in effect.

Run Your Business

Frequently asked questions

Why does IBM allow run your business usage of software I download from the Software Access Catalog?

IBM's intent is to provide software to you to run your internal business operations that are specifically associated with the business units in your organization whose activities significantly promote IBM software, so that you may become familiar with the software and actively promote it to your customers. The software installed to run your business may not be used to generate direct revenue by earning fees for services, such as creating or modifying applications or solutions for specific customers, operating a service bureau, delivering training not authorized by IBM, or providing conferencing services to third parties. You must be selling or actively influencing the sale of the IBM software that you are using to run your business.

Is there technical support for Run Your Business software usage?

No. PartnerWorld does not provide post-sales severity support. Therefore, Run Your Business software usage is not supported.

I am entitled to 25 user licenses of Lotus Notes for Run Your Business purposes. However, I need 50?

Yes. You can purchase the additional 25 licenses, but, for compliance purposes, you must be able to clearly identify and isolate the Run Your Business software in this usage from other software in your environment.

I actively sell DB2 Content Manager. I would like to use Tivoli Storage Manager to run my business?

No. You must intend to promote, or be actively promoting, the IBM software you run internally. Therefore, this scenario is unacceptable.

he organization I work in is not an IBM BP but my company is. Can it use Run Your Business software?

No. The Run Your Business software can only be used by organizations within your company who are members of IBM PartnerWorld and whose activities significantly promote IBM software.

Can I use Lotus Sametime to communicate with my customers and other Business Partners?

There are situations where this use could be acceptable:

  • Only the organizations within your company who are members of IBM PartnerWorld, and whose activities significantly promote IBM software, can use the licenses.
  • Under Run Your Business, those organizations must be selling or influencing the sale of the Lotus software, or planning to sell or influence the sale of it.
  • You cannot use the software to provide any fee-generating services.
  • You must be able to clearly identify and isolate the Software Access Catalog Run Your Business software licenses from other software licenses in your environment.
  • Your partners and customers need to acquire their own copies of Lotus Sametime.
  • All users of the software must be registered in PartnerWorld.
  • The software can only be used in the country where the Value Package or Software Access Option was purchased.

How long can I use the software that I download from the Software Access Catalog?

You can use the software for the Run Your Business uses defined in the PartnerWorld Software Usage Attachment as long as it is available in the Software Access Catalog, since the Software Access Catalog represents software currently available in the marketplace. Once a product or version is removed from the catalog, you must uninstall and destroy all copies that you have within a reasonable amount of time (90 days is considered reasonable in most cases). If you change your usage to something that is not approved (for example, switch from Run Your Business use to external customer support use) or your Software Access Option or Value Package subscription expires, you must uninstall and destroy all copies that you have and replace them with versions purchased through Passport Advantage.

Can I continue to use the benefits I have purchased if I transfer to another company?

No. Benefits are purchased and entitled to a company's Country Enterprise, not to a person within the company. You may not transfer the benefits with you to another company.

Is Value Package remote email technical support benefit available for Run Your Business software?

No. IBM does not provide technical support for software used for Run Your Business purposes.

Support

Frequently asked questions

Which products are supported under the remote email technical support benefit of the Value Package?

Refer to the Remote technical support benefit page. Questions about specific product support or products not listed should be directed to PartnerWorld.

How do I open a remote email technical support PMR (Problem Management Record)?

Your entitlement to remote email technical support (a benefit of my Value Package) enables you to submit your Questions through the PartnerWorld web site. Responses are returned directly to the email address you designate.

  1. Go to remote email technical support.
  2. Click Access remote email support. This link is visible only if you have access to this benefit.
  3. Select the applicable product and technology area for your Question.
  4. Enter the email address where the response to your Question should be sent, enter your Question or describe the problem and submit your Question. Our goal is to respond within one business day after your support PMR is created, excluding U.S. holidays.

Can remote email technical support be used to support my customer or the Run Your Business software?

No. The remote email technical support benefit in the Value Package can be used for remote pre-sales/pre-production purposes only.

What is the IBM Value Package Remote email technical support for software development benefit?

Remote email technical support provides access to application development support for select IBM server operating systems and Software Access Catalog cross-server middleware products and technologies during your pre-deployment implementation and development projects including technical assistance for product usage, migration, installation, and integration problems and Questions. This is a pre-deployment benefit and is acquired through the purchase of the IBM Value Package or through other criteria defined in specific offerings.

Can the US technical support staff provide support for other language versions of IBM middleware?

Yes. The support staff will work with the appropriate IBM technical experts in their attempt to resolve your problem. You may be directed to contact your local country support if the problem is determined to be a defect.

Terms and Conditions

Frequently asked questions

Are all locations within my Country Enterprise entitled to the benefits if I purchase?

Yes. All company locations within your company's Country Enterprise are entitled to the benefits, if I purchase the IBM Software Access Option or IBM Value Package, provided registration and other requirements defined in the PartnerWorld Software Usage Attachment or the Value Package Attachment are fulfilled by participants. Additional Country Enterprise profiles must separately purchase the benefits.

Are my company's subsidiaries entitled to use the benefits for my Country Enterprise?

Yes. If you have majority ownership, subsidiaries of your company within the specified Country Enterprise are considered part of your company's Country Enterprise for the purposes of the Value Package or Software Access Option as long as the subsidiaries are registered locations within your Country Enterprise. Additional Country Enterprise profiles must separately purchase the benefits.

Can I continue to use software that I have already downloaded if my company's subscription expires?

No. You must uninstall and destroy all copies of all software obtained from the Software Access Catalog when your benefit subscription expires.

Frequently asked questions

PartnerWorld Agreement

Understand the basic terms of agreement that apply to all Business Partners in IBM PartnerWorld.

The Value Package Attachment

Includes the terms and conditions that apply to the Value Package, including scope of benefits, what you can do and geographic considerations. (Only applicable to current subscribers.) 

PartnerWorld Software Usage Attachment

Learn about the scope of use for IBM software offerings included in the Value Package and Software Access Option.

Benefits included in the Value Package for current subscribers