Frequently asked questions

PartnerWorld Agreement

Understand the basic terms of agreement that apply to all Business Partners in IBM PartnerWorld.

The Value Package Attachment

Includes the terms and conditions that apply to the Value Package, including scope of benefits, what you can do and geographic considerations.

PartnerWorld Software Usage Attachment

Learn about the scope of use for IBM software offerings included in the Value Package and Software Access Option.

Software Access Catalog

What products are in the Software Access Catalog?

View the Software Access Catalog sample list of products(PDF, 4MB).

 

Are the software products available through the Software Access Catalog fully licensed?

Yes. They are licensed under the applicable International Program License Agreement as modified by the terms of the PartnerWorld Agreement, the PartnerWorld Software Usage Attachment, and, if applicable, the PartnerWorld Value Package Attachment; however, software usage is specifically limited to demonstration and evaluation, development and testing, internal training, and limited Run Your Business purposes, and is only permitted for software currently available in the Software Access Catalog. Permitted uses are specified in the PartnerWorld Software Usage Attachment or the PartnerWorld Value Package Attachment; exclusions may apply as described in the PartnerWorld Software Usage Attachment schedule.

The following products require you to obtain either a license key, authorization code, or activation key:

Aspera
Aspera products require license keys. You must request the Aspera license keys by completing and submitting the Aspera license key request form.

Once your request is approved, you will be sent an Aspera license key with instructions on how to apply it. A link to this page can also be found on the left navigation of the Software Access Catalog.

Please note that Aspera is a recent IBM acquisition and we are still building and rolling out the partner enablement that our Business Partners need to be able to install, configure, and optimize the installed solution. As delivery of our enablement roadmap evolves, we intend to release additional offerings. If you have immediate customer opportunities for which you need access to offerings not yet available in the Software Access Catalog, please contact your IBM Cloud Business Partner representative.

IBM Security Systems software
IBM Security Systems software products require unique license keys for activation. To obtain a key, send an email to your IBM Business Partner Security Systems Representative or to your IBM Software Group Value Added Distributor who can contact their local IBM Security Systems representative to request the key for you.

In your email, specify that you are an IBM Business Partner and you are downloading one or more IBM Security Systems software products from the Software Access Catalog and need one or more license keys. Include the name of the products that you are downloading.

Lotus Protector
Lotus Protector software requires a unique license number to activate the software during the installation process. This number and the information you provide ensures you get software updates during the year. Instructions and the Lotus Protector License number request form can be found by following the link located in the Software Access Catalog left navigation.

QRadar
Several QRadar (software only) products require both an activation key and a unique license key to enable the software during installation. The activation key is included when the product is downloaded from the Software Access Catalog; it is an image file which is part of the eAssembly. You must request the license key for the QRadar product using the QRadar license keys for Business Partners request form. Only Business Partners who have entitled access to the Software Access Catalog can submit the key request form. Instructions for installing the license key will be sent to you by email after you submit the form. If you have any Question— about the license key installation instructions, contact the QRadar Operations Team at q1pd@us.ibm.com. A link to the form can also be found on the left navigation of the Software Access Catalog.

Rational software
Most of the Rational products require a license key that can be acquired from the online process known as the IBM Rational License Key Center. Information about how the Primary Relationship Contact initializes the company's account and how employees can add themselves to that account can be found on the Rational instruction and FAQ page. A link to this page can also be found on the left navigation of the Software Access Catalog.

SPSS software
IBM SPSS products require authorization codes that can be acquired from the online process known as the SPSS License Key Center. Information about how the Primary Relationship Contact initializes the company's account and how employees can add themselves to that account can be found on the SPSS instruction and FAQ page. A link to this page can also be found on the left navigation of the Software Access Catalog.

Tivoli EndPoint Manager
Tivoli EndPoint Manager (Lifecycle Management, Security & Compliance, and Software Use Analysis) software requires a unique license key to activate the software during the installation process. Please access the Tivoli Endpoint Manager for Business Partners form to submit your request for the license key. Only Business Partners who have entitled access to the Software Access Catalog will be able to access the form and submit the key request. Instructions for using the license key will be sent by email to you after the form is submitted. They will explain installation requirements, certificate creation, and site credentials. Any Question— about the instruction can be directed to the team at TEM@dk.ibm.com. A link to the form can also be found on the left navigation of the Software Access Catalog.

Tivoli Foundations
Tivoli Foundations software requires a unique software activation key. Users setting up an IBM Tivoli Foundations installation for the first time will need to enter their software activation key during the system setup. Instructions to request a Tivoli Foundations license key can be found by following the link located in the Software Access Catalog left navigation. Once your request is processed, your unique activation key will be sent to you by email. You must activate the software within 30 days from the initial installation of the software to ensure continued operation.

 

Are all of the employees in my Country Enterprise able to access software?

Yes. All registered employees associated with your Country Enterprise will be able to access the software provided they have entered their IBM ID into their PartnerWorld profile. Since the benefit is purchased at the Country Enterprise level, employees located in other countries cannot access or use the software unless that local Country organization purchases the Value Package or Software Access Option within their own Country Enterprise profile.

 

Can I control which employees within my company are allowed to download software from the Software Access Catalog?

Yes. Your company's Authorized Profile Administrators (APAs) can activate or inactivate an employee's entitlement (access) to the Software Access Catalog. It is the APA's responsibility to notify the employee of any updates. Here are the steps an APA would follow to inactivate or re-activate an employee's software download access:

  • Access the PartnerWorld profile and click Update your company profile
  • Select your country enterprise profile
  • On the left navigation, click Benefits and relationships
  • Click Manage benefits
  • Select the location whose benefits you wish to view
  • Select IBM Software Access Catalog from the list
  • Either revoke or activate contacts to the entire entitlement package

 

My company has legal presence in several countries around the world. One of our US locations purchased the Software Access Option. Can our registered employees in India use the software that we downloaded into the US?

No. Only employees residing in the US who are registered with one of the US locations can download and/or use the software. A location in India would need to purchase the Software Access Option for use in India. The Software Access Catalog can only be used by registered employees who reside in the same country where the benefit was purchased.

 

Can we download multiple copies of a software product from the Software Access Catalog for evaluation or use by several team members?

Yes. Your primary contact and approved registered employees may download and use a commercially reasonable number of copies / Processor Value Units (PVUs) (unless we specify otherwise) of each Program only for the purposes specified in the PartnerWorld Software Usage Attachment. A commercially reasonable number of copies / PVUs is no more than necessary to support the number of active employees who are registered and associated with your company's PartnerWorld Country Enterprise profile and using the Programs for the approved uses as defined in the PartnerWorld Software Usage Attachment. However, we specify in the Schedule the maximum number of copies / PVUs you are authorized to make of certain Programs. For example, if you have 10 employees actively doing permitted development work, then it would be reasonable for you to download 10 copies of the product being used for that development work. The primary contact must maintain a record of the number of copies made or downloaded and a list of all registered users who obtained a copy of the products.

 

Is technical support available for the software downloaded from the IBM Software Access Catalog?

If you purchased the IBM Value Package, pre-sales/pre-deployment remote email technical support is included for select software products download from the Software Access Catalog. If you purchased the IBM Software Access Option, no technical support is included. There is no support for software used for Run Your Business purposes.

 

Can I retrieve a list of the software I have downloaded from the Software Access Catalog?

You can click the Download History link in the Software Access Catalog left navigation to create a report of your software downloads. If you are an Authorized Profile Administrator, your report will show downloads for every employee in your Company's Location. If this does not meet your needs, please contact PartnerWorld by using the Request assistance email form which is located on the left navigation of the Software Access Catalog.

 

Can I use Software Access Catalog software to develop a solution for end user customers?

Yes, provided your solution is intended for general availability in the marketplace (no customization is performed for a specific customer), use of the solution necessitates the acquisition of licenses by the end user for the IBM products that you enabled your application to operate on or with, and usage is consistent with the terms of the PartnerWorld Software Usage Attachment, including but not limited to use solely during the development phase of your solution. Some software may be excluded from development usage, as described in the Schedule to the Software Usage Attachment. Once your solution is released to the market, it is generating revenue and is considered "in production". Software Access Catalog software cannot be used in a production environment. You are required to purchase full production licenses through Passport Advantage to support your solution once it is released to the market.

 

Can I use Software Access Catalog software to develop new versions of my solution after the initial version is released to the market, is generating revenue and is considered "in production"?

Yes. You may use software acquired under this offering to develop new versions of your solution, provided your new versions are intended for general availability in the marketplace (no customization is performed for a specific customer), use of the solution necessitates the acquisition of licenses by the end user for the IBM products that you enabled your application to operate on or with, and usage is consistent with the terms of the PartnerWorld Software Usage Attachment, including but not limited to use solely during the development phase of the new version of your solution. Some software may be excluded from development usage, as described in the Schedule to the Software Usage Attachment. Once the new version of your solution is released to the market, it is generating revenue and is considered "in production". Since Software Access Catalog software cannot be used in a production environment, you are required to purchase full production licenses through Passport Advantage to support all versions of your solution once they are released to the market.

 

Can I use Software Access Catalog software to test my solution before it is released to the marketplace?

Yes, provided your solution will be generally available to the marketplace and no customization is required for a specific customer.

 

Can I use Software Access Catalog software to support my end user customers?

No. You cannot use Software Access Catalog software to provide support to your end user customers. You are required to purchase full production licenses via Passport Advantage or Passport Advantage Express to support your solution once it goes to market.

 

Can I use Software Access Catalog software to train internal users?

Yes. You can use the software for non-revenue generating internal training purposes.

 

Can I use Software Access Catalog software to train customers?

Yes, as long as the training does not generate revenue for you.

 

Can I use Software Access Catalog software to support my sales activities, such as demonstration, evaluation, and pilots?

Yes. You can use the software for demonstration and evaluation purposes within your Country Enterprise or at a customer site for up to 90 days provided you agree to be responsible for your customer’s evaluation use of our Programs and for administering the process IBM outlines for customer evaluation use of IBM Software.

This includes, but is not limited to:

  • Informing the customer that the Programs are subject to the IBM International License Agreement for Evaluation of Programs and its associated License Information document,
  • Confirming that the customer has accepted such license agreement before using the Programs,
  • Ensuring the customer uses the Programs for permitted evaluation purposes only, and
  • Confirming that the Programs have been returned or destroyed at the end of the evaluation period.
  • You agree not to perform any competitive evaluation of our Programs nor attempt to gain a competitive advantage against IBM through demonstration, evaluation, or proof of concept use.

 

Can I use Software Access Catalog software to develop marketing messages and brochures for solutions that run on IBM software?

Yes. You can use the software (for which licenses will be obtained by end users when the product is acquired) for evaluation purposes in order to create marketing collateral. You are encouraged to use the sales and marketing assets IBM has provided for Business Partner use.

 

Can I use Software Access Catalog software to prototype a product design?

Yes, provided the product you are designing is for general availability in the marketplace (no customization is performed for a specific customer), and use of the solution necessitates the acquisition of licenses by the end user for the IBM products used to develop the application. Once the product is released to the market, it is generating revenue and is considered "in production." Software Access Catalog software cannot be used in a production environment.

 

Can I use Software Access Catalog software to develop proof of concept for a dedicated customer via a service engagement?

Yes. You can use the software for proof of concept purposes within your Country Enterprise or at your customer's site for no more than 90 days provided you agree to be responsible for your customer's evaluation use of our Programs and for administering the process IBM outlines for customer evaluation use of IBM Software.

This includes, but is not limited to:

  • Informing the customer that the Programs are subject to the IBM International License Agreement for Evaluation of Programs and its associated License Information document,
  • Confirming that the customer has accepted such license agreement before using the Programs,
  • Ensuring the customer uses the Programs for permitted evaluation purposes only,
  • Confirming that the Programs have been returned or destroyed at the end of the evaluation period, and
  • Not charging the customer for this proof of concept.
  • You agree not to perform any competitive evaluation of our Programs nor attempt to gain a competitive advantage against IBM through demonstration, evaluation, or proof of concept use.

 

Can I use Software Access Catalog software to develop, validate and deploy a customized solution for an end user customer?

No. You can not use Software Access Catalog software in a customer engagement where you are creating a customized solution for one customer.

 

For how long can I use the software that I download from the Software Access Catalog?

The software in the catalog represents software currently available in the marketplace. Since multiple versions of software are simultaneously active in the marketplace, IBM expects Business Partners will use the latest releases. Therefore, you can use the software for the uses defined in the PartnerWorld Software Usage Attachment as long as it is found in the catalog. Once a product or version is removed from the catalog, you must uninstall and destroy all copies that you have within a reasonable amount of time (90 days is considered reasonable in most cases). If you change your usage to something that is not approved (for example, switch from development use to support) you must uninstall and destroy all copies that you have and replace them with versions purchased through Passport Advantage or Passport Advantage Express. Additionally, the software can only be used if you have a valid Software Access Option or Value Package in effect.

 

Why does IBM allow run your business usage of the software I download from the Software Access Catalog?

IBM's intent is to provide software to you to run your internal business operations that are specifically associated with the business units in your organization whose activities significantly promote IBM software, so that you may become familiar with the software and actively promote it to your customers. The software installed to run your business may not be used to generate direct revenue by earning fees for services, such as creating or modifying applications or solutions for specific customers, operating a service bureau, delivering training not authorized by IBM, or providing conferencing services to third parties. You must be selling or actively influencing the sale of the IBM software that you are using to run your business.

Run Your Business

Is there technical support for Run Your Business software usage?

No. PartnerWorld does not provide post-sales severity support. Therefore, Run Your Business software usage is not supported.

 

I am entitled to 25 user licenses of Lotus Notes for Run Your Business purposes. However, I need 50 user licenses. Can I purchase the remaining 25 licenses from my distributor?

Yes. You can purchase the additional 25 licenses, but, for compliance purposes, you must be able to clearly identify and isolate the Run Your Business software in this usage from other software in your environment.

 

I am actively selling DB2 Content Manager. I would like to use Tivoli Storage Manager to run my business but don't intend to sell it. Is this acceptable use of the Run Your Business software?

No. You must intend to promote, or be actively promoting, the IBM software you run internally. Therefore, this scenario is unacceptable.

 

My company has business partner relationships with many software companies. Although the organization I work in is not an IBM Business Partner, my company is an IBM Business Partner. Can my organization use the Run Your Business software?

No. The Run Your Business software can only be used by organizations within your company who are members of IBM PartnerWorld and whose activities significantly promote IBM software.

 

Can I use Lotus Sametime to communicate with my customers and other Business Partners under the Run Your Business terms?

There are situations where this use could be acceptable:

  • Only the organizations within your company who are members of IBM PartnerWorld, and whose activities significantly promote IBM software, can use the licenses.
  • Under Run Your Business, those organizations must be selling or influencing the sale of the Lotus software, or planning to sell or influence the sale of it.
  • You cannot use the software to provide any fee-generating services.
  • You must be able to clearly identify and isolate the Software Access Catalog Run Your Business software licenses from other software licenses in your environment.
  • Your partners and customers need to acquire their own copies of Lotus Sametime.
  • All users of the software must be registered in PartnerWorld.
  • The software can only be used in the country where the Value Package or Software Access Option was purchased.

How long can I use the software that I download from the Software Access Catalog for Run Your Business use?

You can use the software for the Run Your Business uses defined in the PartnerWorld Software Usage Attachment as long as it is available in the Software Access Catalog, since the Software Access Catalog represents software currently available in the marketplace. Once a product or version is removed from the catalog, you must uninstall and destroy all copies that you have within a reasonable amount of time (90 days is considered reasonable in most cases). If you change your usage to something that is not approved (for example, switch from Run Your Business use to external customer support use) or your Software Access Option or Value Package subscription expires, you must uninstall and destroy all copies that you have and replace them with versions purchased through Passport Advantage.

 

Can I continue to use the benefits I have purchased if I transfer to another company?

No. Benefits are purchased and entitled to a company's Country Enterprise, not to a person within the company. You may not transfer the benefits with you to another company.

 

Does the Value Package remote email technical support benefit provide Question— and Answer— technical support for Run Your Business software?

No. IBM does not provide technical support for software used for Run Your Business purposes.

Purchasing and Invoicing

What is the end-to-end process when I purchase any of these benefits from PartnerWorld?

These are the steps from initial request to accessing the benefit:

  • Your Authorized Profile Administrator (APA) clicks Buy now and makes the purchase in IBM's secured shopping cart application.
  • The shopping cart displays an order confirmation number which you should save.
  • Once the order is processed in IBM's billing and accounting system, an order confirmation email is sent to the Primary Relationship Contact (PRC) listed in the ordering location's profile.
  • PartnerWorld systems receive the order and send an order acknowledgement email to all of the APAs in the company's location profile. The APAs are instructed to accept a pending usage attachment which will be posted in the Manage agreements section of the profile system.
  • Any location APA can electronically accept the terms and conditions of the usage attachment, which causes the benefit entitlement to be activated.
  • The end date of the entitlement is set at 12 months from the usage attachment acceptance date.
  • You should renew your benefits 30 days prior to the expiration of entitlements and access. All location APAs receive email notifications about renewal from PartnerWorld.

 

What are the prerequisites to purchasing a benefit?

You must:

  • Have an active membership in PartnerWorld and a signed PartnerWorld Agreement.
  • Be current on payments for previously purchased PartnerWorld benefits.

 

Where do I order and how do I pay for a benefit?

You can purchase by clicking Buy now on the Value Package page. When you enter the online ordering system, you will only be able to see what you are eligible to purchase, based on your current entitlements and country. The choice of credit card or invoice as payment method depends on IBM's process and practices which varies by country.

The Authorized Profile Administrators (APAs) in your company profile are the only employees authorized to purchase these benefits. Any APA in your company can acquire either the Value Package or Software Access Option, which are purchased and entitled for all location within a company's country enterprise profile.

 

Do I pay for a benefit in the currency standard for my country? When are taxes added to my purchase?

IBM supports most of the national currencies throughout the world. If a national currency is not offered, then the transaction will be in United States dollars (USD). Applicable taxes will be added to the base charge as part of the shopping and checkout process.

 

How soon can I access a benefit after purchasing it?

The normal process in most countries is activation of your benefit access within two business days after you make the online purchase. No benefits are activated until your company APA reads and accepts the applicable usage terms and conditions. The order acknowledgement email sent to your company APA provides the instructions to accept the attachment. Payments made via invoice may take longer to process and activate benefits.  If you do not have access to benefits within a reasonable time, PartnerWorld can assist you. Delays can occur if your company is registered in a country where IBM requires the attachment to be sent in hard copy form. Refer to the appropriate attachment to determine which countries have a hard copy requirement.

PartnerWorld Software Usage Attachment
Value Package Usage Attachment

Can I purchase a benefit at any time throughout the year?

You can purchase the Value Package or Software Access Option at any time during the year. Benefits expire 12 months from the start date of the entitlement and can be renewed anytime within thirty days before expiration.

 

How much time will I have to pay for my purchase if purchased by an IBM invoice?

If invoicing is an option in your country or geography, address information gathered during the ordering process will be used to generate your invoice. Generally IBM's payment terms are 30 days but are formally communicated on your invoice. If you do not make payment to IBM your benefit access will be inactivated. This condition must be resolved before access can be reactivated or another purchase made.

 

Can I cancel or modify my order for a benefit?

At any time during the ordering process, you may terminate or modify your order. Once an order has been submitted, you should refer your specific Question—s or concerns to PartnerWorld. Requests to cancel orders will be considered on a case by case basis. If the benefits have been used (for example, software has been downloaded) then a credit will not be allowed. If a benefit was purchased in error and a credit is being requested so that the correct benefit can be purchased and no benefits have been used, a credit generally will be processed. We typically do not credit or refund previously purchased benefits. Contact PartnerWorld immediately if you have made an ordering error.

 

What if I have difficulty accessing the online ordering system?

Specific circumstances may prevent you from accessing the ordering system. If the situations listed here do not pertain to you, or if you still experience difficulty, contact PartnerWorld.

Only the Authorized Profile Administrator (APA) can access the online ordering system and place orders for your company. If you do not know who your APA is, contact PartnerWorld.

To access the benefits purchased by your company, you must be a registered member of PartnerWorld and be associated with that company. If you need registration assistance, contact PartnerWorld.

If you have recently registered your company or location, you should wait until you receive the welcome email from PartnerWorld before attempting to access the online ordering system. This may take up to two business days.

 

How can I receive a copy of my invoice (price + taxes) for reimbursements?

Please send a request to pwisv@us.ibm.com. Include your company name, address and order number, and we will send you a copy of your invoice.

 

My company name and address has changed. Can I proceed with a purchase and update my information at checkout?

No. Please update your company profile before placing your order and allow up to two business days for the update to display on the order site. If the updates do not display on the order site, please contact PartnerWorld.

Renewals

I am renewing my IBM Value Package. Is there a discount for repeat subscribers?

Yes, Business Partners who renew their current IBM Value Package during the 30-day renewal cycle receive a 10% discount off the full price, which will be reflected in the shopping cart.

 

How do I renew the IBM Value Package?

Thirty days before the IBM Value Package benefit expires, your Authorized Profile Administrators will receive an email with instructions for renewing your company's subscription. It is important to renew the benefit prior to expiration in order to receive the 10% renewal discount and to continue receiving benefits without needing to sign a new attachment. Should your subscription expire, your company must discontinue use of the benefits.

How do I renew the Software Access Option?

Thirty days before the Software Access Option benefit expires, your Authorized Profile Administrators will receive an email with instructions for renewing your company's subscription. It is important that you renew the benefit prior to expiration in order to continue accessing and using IBM software without needing to sign a new usage attachment. Should your subscription expire, your company is required to uninstall and destroy all of the software acquired through the Software Access Catalog.

 

Why am I copied on other Country Enterprise Renewal Letters?

Authorized Profile Administrators (APAs) have the ability to purchase and renew any of the fee based options of PartnerWorld. If you are registered as an APA for multiple Country Enterprises, then you will receive multiple notifications.

Support

Which products are supported under the remote email technical support benefit of the Value Package?

Refer to the Remote technical support benefit page. Questions about specific product support or products not listed should be directed to PartnerWorld.

 

How do I open a remote email technical support PMR (Problem Management Record), which is a benefit of my Value Package?

Your entitlement to remote email technical support enables you to submit your Questions through the PartnerWorld web site. Responses are returned directly to the email address you designate.

  1. Go to remote email technical support.
  2. Click Access remote email support. This link is visible only if you have access to this benefit.
  3. Select the applicable product and technology area for your Question.
  4. Enter the email address where the response to your Question should be sent, enter your Question or describe the problem and submit your Question. Our goal is to respond within one business day after your support PMR is created, excluding U.S. holidays.

Can the remote email technical support benefit in the Value Package be used to support my end user customer or the Run Your Business software benefit?

No. The remote email technical support benefit in the Value Package can be used for remote pre-sales/pre-production purposes only.

 

What is the IBM Value Package Remote email technical support for software development benefit?

Remote email technical support provides access to application development support for select IBM server operating systems and Software Access Catalog cross-server middleware products and technologies during your pre-deployment implementation and development projects including technical assistance for product usage, migration, installation, and integration problems and Questions. This is a pre-deployment benefit and is acquired through the purchase of the IBM Value Package or through other criteria defined in specific offerings.

 

Can the US technical support staff provide support for other language versions of IBM middleware?

Yes. The support staff will work with the appropriate IBM technical experts in their attempt to resolve your problem. You may be directed to contact your local country support if the problem is determined to be a defect.

Terms and Conditions

Are all locations within my Country Enterprise entitled to the benefits if I purchase the IBM Software Access Option or IBM Value Package?

Yes. All company locations within your company's Country Enterprise are entitled to the benefits, provided registration and other requirements defined in the PartnerWorld Software Usage Attachment or the Value Package Attachment are fulfilled by participants. Additional Country Enterprise profiles must separately purchase the benefits.

 

Are my company's subsidiaries entitled to use the benefits if I purchase the IBM Software Access Option or IBM Value Package for my Country Enterprise?

Yes. If you have majority ownership, subsidiaries of your company within the specified Country Enterprise are considered part of your company's Country Enterprise for the purposes of the Value Package or Software Access Option as long as the subsidiaries are registered locations within your Country Enterprise. Additional Country Enterprise profiles must separately purchase the benefits.

Can I continue to use the software that I have already downloaded if my company's Value Package or Software Access Option benefit subscription expires?

No. You must uninstall and destroy all copies of all software obtained from the Software Access Catalog when your benefit subscription expires.

Learn more about the premier benefits included in the Value Package.