This Code of Conduct defines the minimum standards of business conduct and business practices with which IBM expects you to comply in regards to your business relationship with International Business Machines Corporation (or one or more of its subsidiaries) (“IBM”) including without limitation marketing, remarketing (or “reselling”) or your involvement in an opportunity which results in the sale of products or services provided by IBM (“Activities”). If applicable laws and regulations are more permissive than this Code of Conduct, you are expected to comply with this Code of Conduct. If applicable laws and regulations are more restrictive, you must always comply with those legal requirements.

By establishing this Code of Conduct and making it part of your relationship with IBM, we are acknowledging your critical role in defining and protecting our most valuable collective asset—the trust that our clients, investors, colleagues, and communities place in IBM and our business associates. You must ensure that this Code of Conduct and any changes to this Code of Conduct (and other relevant information and related on-going education) are provided to your employees and contractors who work with IBM personnel or contractors who are involved in your Activities and that your employees and contractors are aware of the obligations that apply under this Code of Conduct.

Similarly, IBM expects you to have your own conduct guidelines with your employees and contractors who work with IBM personnel or who are involved in Activities. The industry and markets which we serve continue to undergo significant changes. As a result, these changes make the ways in which we do business more complex and constantly present new regulatory, ethical, and legal challenges. You must demonstrate the highest ethical principles in all your Activities and avoid engaging in any activity that involves even the appearance of impropriety. This Code of Conduct is not legal advice or legal guidance. You should consult with a licensed attorney for questions regarding the legal requirements that apply to your Activities.

IBM may change this Code of Conduct at any time by posting a revised Code of Conduct on IBM’s Internet website at Code of Conduct page or by providing you with notice as otherwise provided in a written agreement between you and IBM. You should monitor the website regularly for changes to this Code of Conduct.

Code of conduct

Read the sections below:

Financial integrity and accounting

Accurate and reliable financial and business records are of critical importance for all enterprises. You must not engage in any actions that could result in conveying false or inaccurate financial information to IBM or our clients. You must ensure that all submissions you make to IBM (for example, orders, sales reporting, special bid requests, resellers involved, rebates, and reimbursement requests) are complete and accurate.

Dealing with government clients

You must be aware of and comply with all laws, rules, regulations, including procurement regulations, and contract clauses that govern the acquisition of goods and services by government entities to which you directly or indirectly market or recommend products and/or services provided by IBM, including federal, state, local, and other government-owned entities, as well as entities that are government-owned or controlled or subject to government procurement rules (“Government Clients”). Bear in mind that those activities that may be appropriate when dealing with nongovernmental customers may be improper and even illegal when dealing with Government Clients.

Certain prohibitions, limitations or requirements relating to the payment and/or receipt of fees and other benefits may apply when you directly or indirectly market to Government Clients the products and/or services provided by IBM. Such provisions can arise from a variety of sources, including statutes, regulations, and government contracts or subcontracts under which you resell products and/or provide services provided by IBM related to the same project. You are not eligible for the payment of fees or other compensation in connection with marketing to Government Clients the products and/or services provided by IBM if you hold a contract with a Government Client under which you advise on the selection of products and/or services. In all other government transactions, as well as commercial transactions, you must ensure before requesting fees or other compensation that such payment is permitted by all applicable laws, rules, regulations, and client contracts and policies, as well as authorized by your applicable agreement with IBM. Further, if either by law or under the terms of an agreement with your client you are required to disclose the potential fee or other compensation, or if your client is a government-owned entity, you must notify your client, in writing, that you may receive a fee or other compensation from IBM for the subject transaction and, for a government-owned entity, the notice must also describe your role in marketing the products or services provided by IBM. Some Government Clients may require you to formally register with them prior to engaging in any marketing activities. If you violate any of these requirements or other applicable law, IBM is not liable to pay you any compensation for the subject transaction, and if any compensation has already been made, you must repay it promptly and IBM may terminate your agreement. Because applicability of legal restrictions may depend on the provisions of your contracts and subcontracts, and other circumstances of a transaction that may be known only by you, it is your responsibility to determine in each instance whether a potential fee or benefit is permitted, and whether such registration and/or disclosure is required.

No wrongful payments

At all times, you are required to comply with all applicable local and foreign anti-bribery laws, such as the United States Foreign Corrupt Practices Act which governs the conduct of IBM and its subsidiaries and other similar local laws and regulations. Acceptable practices in the commercial business environment may be entirely unacceptable with government officials, and may even violate certain applicable laws and regulations in some countries. When you are dealing with government officials or those who act on the government’s behalf, you should be aware of these restrictions. You must not, directly or indirectly, make or offer bribes, kickbacks, or other payments of money or other things of value, including business amenities, to anyone, including officials, employees, or representatives of any government, political parties, candidates for office, or public or international organization, or to any other third party, for the purpose of wrongfully obtaining or retaining business related in any way to products or services provided by IBM or resold by you. This includes giving money or business amenities to any third party where there is reason to believe that it will be passed on to anyone involved in the business decision process for the purpose of influencing the decision. Even where allowed by applicable laws and regulations, any travel-related expenses and business amenities provided to government owned entities must be reasonable, tied to product demonstration and not provided for the purpose of wrongfully obtaining or retaining business related to products or services provided by IBM.

You must ensure that all business amenities which you provide to private, commercial or government-owned clients and others comply with all applicable laws and regulations, are in the ordinary and proper course of business, and cannot reasonably be construed as bribes or other improper inducements. Further, IBM’s policies limit the business amenities which an IBM employee may accept. Any business amenities which you may provide to an IBM employee must be appropriate for our business relationship and must not be given with the intent to receive favoritism from IBM or to similarly influence or compromise IBM’s decision-making regarding our business relationship and must not have the appearance of impropriety.

When dealing with others, including other IBM business associates, you must exercise reasonable due diligence to ensure that you are aware of any potential warning signals that may indicate potential issues and that they abide by the terms of this Code of Conduct. You agree to advise IBM of any potential violations or concerns.

Anti-trust and competition laws

You must fully comply with all applicable antitrust and competition laws and regulations. While these laws vary somewhat among jurisdictions, IBM’s policies require, at a minimum, if you are approved by IBM to remarket products and services provided by IBM, that you do so as part of your independent business model and on terms and pricing that you set unilaterally. Furthermore, it is not permissible for you and competing IBM resellers to do or attempt to do any of the following: 1) fix or control prices for IBM offerings; 2) join together to boycott suppliers or clients; 3) divide or allocate markets or customers; or 4) coordinate competing bids.

Competing fairly

IBM expects you and your employees to compete fairly and ethically for all business opportunities. Your employees involved in the sale of products and services provided by IBM must ensure that all statements, communications, and representations to clients are accurate, complete, and truthful. Similarly, you must not make or attempt to make any unauthorized commitments on behalf of IBM or clients, nor inappropriately implicate or involve IBM in your disputes with clients or others. Similarly, you should not defame or disparage IBM, other IBM business associates, competitors or clients.

Compliance with securities and insider trading laws

You must comply fully with applicable insider trading and securities laws governing transactions in IBM securities, as well as those of our mutual clients. Securities include common stocks, bonds, options, futures, and other financial instruments. If you possess or have access to material, non-public information gained through your work with IBM or our clients; you must use that information solely for the purpose for which it was provided to you. You may not use it to trade in securities. These restrictions also apply to family members, friends, and associates.

Intellectual property

You are responsible for protecting both IBM’s and the client’s intellectual property rights. An important element of such protection is maintaining the confidentiality of IBM’s and the client’s confidential information and other proprietary information. You must not reproduce copyrighted software, documentation, or other materials unless you are properly authorized to do so. You must observe applicable data privacy requirements. When you market directly to an end user, you must ensure the appropriate license and product terms are provided to the end user in a format sufficient to create an enforceable agreement under applicable law (for example, certain countries require contracting in hard copy format) before the sale to the end user is finalized.

Respect and dignity

You must provide your employees with a work environment free of coercion, discrimination, and harassment.

Social media

IBM expects you to comply with applicable laws and government guidelines governing social media. Further, when using social media (for example, any form of online publishing and discussion, including blogs, wikis, file-sharing, user-generated video and audio, and social network), you must comply with this Code of Conduct and you must not disclose IBM’s confidential information, except as provided under the IBM Agreement for Exchange of Confidential Information (or an equivalent agreement regarding the exchange of confidential information) between you and IBM.

Marketing to other remarketers

You must require your remarketers who do not have a contract with IBM under which they are approved to market products or services provided by IBM (for example, industry solution resellers (ISRs) to comply with this Code of Conduct and to regularly monitor the IBM Internet website provided above for changes to this Code of Conduct. You must also require such remarketers to provide appropriate license and product terms to the end user in a format sufficient to create an enforceable agreement under applicable law before the sale to the end user is finalized.


Acquiring products from unauthorized sources

Dealing in IBM products from unauthorized sources undermines the IBM Business Partner program and our commitment to serve our customers at the highest levels of quality and business value. Acquiring IBM products from unauthorized sources also represents a significant risk to you and your potential end user customers because you have no assurance that these products are free of defects or alterations (or both) or if the product is counterfeit, which may affect subsequent warranty claims and customer satisfaction.

Monitoring / record keeping

You must maintain documentation reasonably necessary to demonstrate your compliance with this Code of Conduct and provide IBM or its independent auditor with access to such documentation upon IBM’s reasonable request.

Integrity training, certification and revalidation

If requested, you will have your employees complete IBM integrity training, you will certify to your compliance with this Code of Conduct and you will provide information that IBM requests in connection with IBM’s periodic revalidation of your company’s business relationship with IBM, in each case as directed by IBM.


Any violation of this Code of Conduct by you or by persons working for or on behalf of your firm will constitute the basis for the immediate termination of your business relationship(s) with IBM, including all related contracts. IBM will also have the right to immediately terminate your business relationship(s) with IBM, including all related contracts, if concerns from an ethics, integrity or legal perspective arise from the revalidation process.

Reporting violations

If you become aware of any unlawful or unethical situation involving or related to the sale of products or services IBM provides, you must immediately notify IBM at and communicate any information that you have regarding the incident or situation. Information that you provide to IBM must be accurate to the best of your knowledge, and IBM expects you to assist IBM with any investigations of an incident or situation that you report to IBM. Reporting false information to IBM may result in IBM’s termination of your business relationship(s) with IBM, including all related contracts.