Pre-sales technical support benefits include:

Techline

Techline provides IBM Software and IBM solutions sizing and advice on licensing for Passport Advantage. Techline also provides electronic support for Systems Hardware including ISV sizing, answers to questions about IBM offerings and configuration validation. For more information visit the Techline website.

Technical sales assistance

Voice or on-site pre-sales technical assistance to help close significant sales opportunities and provide real time skills transfer, ensuring the technical feasibility of the proposed solution.

Technical and Delivery Assessment (TDA)

After completing a TDA checklist, engage an IBM technical salesperson to review your technical delivery assessment to maximize customer satisfaction when selling and implementing IBM Software solutions.

Incident management

Provides incident management coordination if you encounter multiple technical support issues.

Eligibility

IBM Partner Packages (Advanced/Premier/Enterprise) and Value Package current subscribers are eligible until the end of their 12-month subscription.  

Advanced and Premier Packages and Value Package support is per subscription/per country. Usage compliance is enforced by country.

The Enterprise Partner Package benefit is for selected Country Enterprise IDs.