Unlimited incident emails. An "incident" is one question or problem and its corresponding answer. IBM will not disclose licensed or proprietary information and cannot guarantee an answer to all incidents.
All incidents must be submitted in English. Email incidents may be submitted 24 hours a day, 7 days a week through the PartnerWorld website. All registered users in your company's Country Enterprise may submit email questions. Support is generally available from 7:00 a.m. to 7:00 p.m. Central Time, excluding weekends and major U.S. holidays. PartnerWorld does not support Severity 1 PMRs.
Our goal is to respond to PMRs within one business day. Complex issues usually require additional time to resolve. If an immediate answer is not possible, a response will include a status update or request for additional information concerning your incident. In some cases, you may be directed to contact your country's local support organization if the problem is determined to be a defect.