When you submit a remote technical support request, we open a Problem Management Record (PMR) for you. You may access your open PMRs through the IBM electronic problem submission application, IBM Service Request. You can view the current status and make updates to the information within the PMR.
*Allow 48 hours for your submitted question to be converted to a PMR
*Note that PMRs are in the process of migrating to SalesForce on a product-by-product basis. If your PMR has been migrated, you will be notified via email. Access Salesforce Case Viewer to view migrated PMRs.