Digital is reinventing new structures, new types of customer relationships and new ways of building financial institutions, all of which are impacting the ability of financial services organisations to perform effectively. Traditional banking services have become increasingly commoditized as a result. In response, banks are componentising their business and functional activities to seek out greater value. A platform economy is emerging, to enable much closer collaboration, radically lower costs, and a highly energetic focus on the customer, at scale, for banks and multiple industries alike.
To understand where the banking industry is heading, and how it can thrive in the new environment of converged industries and competition, we surveyed 850 banking and financial markets executives across all major geographies and a variety of C-suite roles.
In this webinar we share insights from our research findings and share three key recommendations to guide executives in reorganizing the way they do business to compete successfully in an age of cross-industry platform business models.