Why integrate IBM Watson® Assistant on the phone?
Improve first-contact resolution and the customer experience with market-leading natural language processing (NLP), the ability to cover over 1,000 topics and smooth channel and agent handoff. Infused with IBM Watson® Text to Speech and IBM Watson® Speech to Text, IBM Watson Assistant can deliver the following benefits:
- Resolve support issues the first time your customer calls.
- Reduce long hold times and improve agent productivity.
- Increase customer satisfaction while lowering costs.
- Realize USD 25 million in benefits over three years.
Improve the conversational experience
Integrate with your call center
Phone integration with Watson Assistant made easy
With IBM’s wealth of experience in AI, we were able to work together to seamlessly integrate Watson Assistant into our call centers, helping us provide thousands of citizens in a matter of days with trusted, reliable information about COVID-19.
COO of COVID Operations, Rhode Island Department of Health