What it can do for your business

IBM Tealeaf CX is on-premises and on cloud software that uses customer experience solutions to capture visitor interactions on websites and mobile applications. It provides extensive visibility into customers’ online experiences and insight into customer behaviors within web and mobile channels. By quickly uncovering areas of friction, teams across an organization can resolve the root cause of issues. IBM Tealeaf CX empowers teams throughout an organization, including e-commerce, marketing, development and design, customer service and compliance administration.

Increase conversion and revenue

Visualize exactly what customers viewed in their web and mobile channels and the specific actions they took on each page in near real time, including each click, scroll and mobile gesture.

Detect customer struggle

Understand why customers succeed or fail with struggle pattern identification and resolve problems with near real-time events and alerts.

Optimize usability

See how customers interacted on each page through usability analytics, using heat maps, attention maps, link analytics, comparison analytics, form analytics and accessibility analytics.

Resolve issues quicker

Quantify the revenue impact of each struggle to support data-driven decisioning on where to prioritize resources first.

Key features

  • Customer behavior analysis
  • Customer service optimization
  • Customer experience integrations
  • Analyze customer behavior with usability analytics
  • Use dashboards, scorecards and reports to aggregate data
  • Improve problem resolution and reduce call handle time
  • Preserve interactions for dispute resolution and fraud
  • Assess your mobile customer experience

Product images

Customer behavior analysis
Customer behavior analysis
Customer service optimization
Customer service optimization
Customer experience integrations
Customer experience integrations