IBM and Red Hat - Celebrating 20 Years of Partnership

By combining the stability and security of Red Hat® enterprise software subscriptions, with world-class support from IBM, Technology Support Services and Red Hat have partnered to help clients build comprehensive single-source support solutions for any IT infrastructure. Together we:

  • Offer certified support for installation, how-to, usage, compatibility and troubleshooting for your Red Hat environment
  • Optimize your Red Hat Enterprise Linux® return on investment
  • Leverage IBM's unmatched skills on IBM Z®, IBM Power®, OEM x86, and other multivendor equipment to provide optimized 24/7 support.
IBM Technology Support Services for Red Hat Products

Improve IT staff productivity

Our solutions help enterprises optimize their infrastructures while freeing resources to focus on business objectives, rather than day-to-day maintenance.

Lower your IT support costs

Reduce the costs and complexity of managing multiple vendors by sourcing all of your multivendor support services through a single provider…including Red Hat.

Proven Red Hat expertise

As a Red Hat certified support team, we average a 99 % fix rate on Red Hat Enterprise Linux products, with only 1% of issues referred back to the Linux distributors (most-often code defects).

Optimize existing IT while you grow

We can help you optimize and modernize your existing infrastructure, and reduce the time and money you spend maintaining it.

Single point of contact

If an issue arises with your open source software packages (or any other supported equipment), support is covered under a single contract, enabling IBM to address the issue holistically.

A variety of Red Hat support options

Choose from: • Remotely delivered support services / SLAs available • Proactive and predictive support options to address problems before they occur • Enterprise-class open-source software support.