Expert single-source support for your IBM products

You expect a lot from your IT environment. You need high availability to support 24x7 digital needs of your business & flexibility to support emerging technologies in cloud, analytics, cognitive computing. Aligned with the needs of today’s hybrid cloud IT infrastructure, IBM technical support services are designed to help you respond to changing demands, from marketplace threats to expanding product & service lines to regulatory mandates. IBM takes an integrated approach to hardware, software & multivendor support to help improve availability of your critical systems, simplify IT asset management, enhance service quality & control costs.

Service Quality and Value

75% of software issues resolved remotely; 94% first-call hardware success rate; proactive service call support; highly skilled onsite repair services staff.

Innovative Capabilities

40% faster cognitive issue resolution; on-site fixes w/ augmented reality; tailored multivendor environment solutions optimize IT equipment; 30,000+ OEM devices supported via a single support partner.

Forward Thinking; Global Reach

We have 12 global research labs and 114 hardware and software development labs. We stock machine parts in 585 locations. We offer support in over 130 countries and speak more than 127 languages.

Key features

  • Warranty and Maintenance Service Upgrades
  • Integrated Multivendor Support (IMS)
  • Hard Drive Retention
  • Hardware Support Service Extension
  • Microcode Support
  • Media Destruction Services