Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

Where does IBM Security Trusteer Pinpoint Detect sit within a digital identity framework?

With Pinpoint Detect, Trusteer is able to provide comprehensive digital identity insights to seamlessly determine whether the user accessing the service is the true user owning that identity.

What is digital identity trust?

Today’s threat landscape means companies must make tradeoffs between security and customer experience. Digital identity trust technology lets companies measure both risk and trust to keep the customer’s digital journey secure while offering a better digital experience than ever.

How does IBM Security Trusteer Pinpoint Detect collect information?

IBM Security Trusteer Pinpoint Detect enables the collection of intelligence from digital endpoints -- that is, the organization’s mobile app, mobile browser, or desktop browsers — and combines the information with IBM worldwide intelligence sources and complementary third party intelligence sources.

How does IBM Security Trusteer Poinpoint Detect evaluate risk?

IBM Security Trusteer Pinpoint Detect takes five context domains into consideration when evaluating risk: user identity and attributes, device information and hygiene, activity being performed or resource being accessed, environmental factors like location and IP networks, and behavioral information.

Can users tell if an organization is using Pinpoint Detect?

Pinpoint Detect works transparently, without the need for downloading executable files or plug-ins to the end user's computer. For web applications, Pinpoint uses code embedded into the webpage. For mobile applications, the organization’s app uses the IBM Security Trusteer Mobile SDK.

How is IBM Security Trusteer Pinpoint Detect deployed?

As a software as a service (SaaS) solution, Pinpoint Detect can deploy quickly and easily. The best practice is to follow a four stage deployment process, which includes scoping, implementation, launch, and validation with training.

Support

Where can I learn more about how to use IBM Security Trusteer Pinpoint Detect?

Launch the interactive demo for a step by step walk through, or get more detailed implementation techniques at the Security Learning Academy.

Other common questions

How does the IBM Security Trusteer Pinpoint suite of products work together?

IBM Security Trusteer Pinpoint Assure assesses the risk of new or anonymous users. IBM Security Trusteer Pinpoint Detect continuously assesses the digital identities of known or enrolled users. Finally, IBM Security Trusteer Pinpoint Verify allows organizations to confirm trust for high-risk users with strong authentication.

What industries does IBM Security Trusteer Pinpoint Detect support?

IBM Trusteer products are primarily used by banks, financial institutions, insurers, retailers, telco, travel and transportation industries.

What are the benefits of a SaaS digital identity trust solution?

In general, software as a service (SaaS) solutions offer the ability to deploy quickly and easily. The SaaS deployment also allows Pinpoint Detect to employ agile, ongoing threat protections, using AI and analytics to identify new threats and patterns.