Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

What is digital identity trust?

Today’s threat landscape means companies must make tradeoffs between security and customer experience. Digital identity trust technology lets companies measure both risk and trust to keep the customer’s digital journey secure while offering a better digital experience than ever.

What are the system requirements for Trusteer Rapport?

Please visit the Support link below to view system requirements.

How can I tell that Trusteer Rapport is working?

You should have a Trusteer Rapport icon (either green or grey) in your browser's address bar. When visiting a page protected by Trusteer Rapport, the icon will appear green. When visiting a page which is not protected by Trusteer Rapport, the icon will appear grey.

Support

Which browsers and operating systems are supported by Trusteer Rapport?

Trusteer Rapport supports multiple versions of Windows Operating System browers Firefox, Chrome, IE, and MS Edge. Additionally, Safari and Firefox on MAC OS X Sierra (10.12) to Catalina (10.15). Visit the support page for more information.

How do I install Trusteer Rapport for Windows?

Download and installation is very simple. A few mouse clicks and Trusteer Rapport can be installed and running on your computer in under 30 seconds.

How do I install Trusteer Rapport for Mac?

Download and installation is very simple. A few mouse clicks and Trusteer Rapport can be installed and running on your computer in under 30 seconds.

How do I uninstall Trusteer Rapport?

If you have experienced any problems with Trusteer Rapport, we would be glad to assist you in investigating and fixing the issue. Please visit the Support page. Follow the link below for instructions for removing Trusteer Rapport.

Other common questions

What are the benefits of a SaaS digital identity trust solution?

In general, software as a service (SaaS) solutions offer the ability to deploy quickly and easily. The SaaS deployment also allows Trusteer to employ agile, ongoing threat protections, using AI and analytics to identify new threats and patterns.

What software is compatible with Trusteer Rapport?

Please click the link below to view a list of third-party software that was tested with Trusteer Rapport and is compatible.

Does Trusteer Rapport support screen readers or magnifiers?

Yes, Trusteer Rapport supports screen readers, magnifying software and other assistive technologies. You will need to install Trusteer Rapport in screen reader compatibility mode.