Comprehensive support for your open source ecosystem
IBM® Technology Support Services - Open Source offers you a go-to solution for comprehensive open source software support. In collaboration with Rogue Wave Software, we offer how-to, usage, configuration, installation, compatibility and troubleshooting support on approximately 100 open source software packages – running in the cloud or on IBM x86, IBM Power®, IBM Z® technology and other vendor equipment. IBM has been providing support on open source software for more than 18 years. We make getting open source software support simple.
Simplified support
Get seamless collaboration on multi-vendor products with a single provider. IBM is your vendor agnostic open source software (OSS) support provider offering support for 100 OSS packages.
Superior support
With IBM you get a 99% fix rate, with less than 1% of calls referred to Linux distributors (most often related to code defects), with access to over 7,000 skilled open source consultants worldwide.
Experience that matters
IBM can provide diagnostic support, including root-cause analysis, to expedite problem resolution and reduce downtime.
Improved system availability
With one number to call, IBM provides guaranteed service level agreements with 24x7 and 9x5 support options – available globally. So when you have a question you get the solution you need quickly.
Key features
- Deep open source software expertise
- Enhance IT availability by using a global infrastructure
- Take advantage of customizable service options
- Single point of contact