What it can do for your business

IBM® Journey Designer is software that allows you to begin creating customer journeys in minutes. Marketing, sales and customer service can collaboratively visualize cross-channel journeys, set common marketing goals and design tailored customer experiences for dozens of priority segments in a user-friendly, drag-and-drop interface. You can have conversations, send files and notify team members of important activities while building your customer journeys.

Collaborative journey mapping

Intentionally design customer experiences with members of your team, your organization and agency partners in a visual storyboard.

Manage channels

Define the details of your cross-channel interactions within the journey map, creating a virtual creative brief for your teams to execute.

Near real-time collaboration

Collaborate in near real-time to ask questions, send notifications and work together as a team in the storyboard.

Timeline view

Quickly view and understand what the customer experience will look like over time.

Key features

  • Collaborative journey mapping
  • Manage online and offline channels
  • Collaborate across silos
  • Timeline view

Security and privacy in the cloud

When using IBM Cloud offerings, your company can scale and adapt quickly to changing business needs without compromising security, privacy or risk levels. Learn more about IBM Cloud security

This offering meets the following industry and global compliance standards, depending on the edition you choose.

  • EU-US Privacy Shield and Swiss-US Privacy Shield Framework
  • ISO 27001

To learn about the compliance and certifications for a specific offering edition, consult the Cloud Services data security and privacy data sheets.

Product images

Collaborative journey mapping
Collaborative journey mapping
Manage online and offline channels
Manage online and offline channels