IBM offers IT Infrastructure Library (ITIL)-based services that are managed by an assigned ITIL v3-certified client availability leader and a dedicated technical support team.
We track your KPIs for the duration of service delivery. Long-term data indicates that our services decrease outages and improve customer satisfaction.
Your IBM support team is dedicated to the proactive prevention of outages. With their help, you can prevent the costs of downtime – which can far exceed the expense of IBM services.