Send real-time alerts

Banking institutions are facing more competition than ever — and often from non-traditional sources that promise better, more customized experiences. Bank leaders need ways to outshine competitors and increase customer loyalty. That’s why the ability to send event-driven alerts in real time is crucial. With real-time alerts, customers can receive relevant information when and where they need it.


1. Define new alerts

In this example, a bank needs to be able to add new features, such as more elaborate financial events and new types of alerts, without adding complexity and costs to its core system. This view shows existing messages as part of an already-defined topic.

Screenshot showing an alerts view in IBM Event Streams in IBM Cloud Pak for Integration

2. Smooth the flow of transactions

Event streaming and enterprise messaging capabilities let the bank combine its transaction data with real-time events. It can use message and event connectors available in IBM Cloud Pakᵀᴹ for Integration to copy transactions into event streams without adding to system load.

Screenshot showing message queues in IBM MQ in IBM Cloud Pak for Integration

3. Examine transactions in real time

After copying the transactions into event streams, the next step is to verify which transactions merit alerts. The Kafka capabilities in IBM Cloud Pak for Integration allow the bank to see things like raw payload data.

Screenshot showing an alert’s specific details in IBM Event Streams in IBM Cloud Pak for Integration

4. Activate notifications

Once the bank has examined the payload, it can see the customer's notification preferences and can then publish an event for each alert. Here, the bank can output to three event streams: SMS alerts, email alerts and push alerts.

Screenshot showing active notifications in IBM Event Streams in IBM Cloud Pak for Integration