Overview
IBM’s RPA offering
Going from simple, back-office task automation to scaled automation to handle customer-facing processes can be a challenge.
The IBM® Robotic Process Automation with WDG Automation offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Bots can act on AI insights to complete tasks with no lag time.
Popular use cases
Front-office support
Front-office support
Use attended bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.
Self-service with virtual agents
Self-service with virtual agents
Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.
IT management
IT management
Use unattended bots, attended bots and intelligent virtual agents to automate IT processes, such as IT help desk, service requests and event and access management.
Document processing
Document processing
Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.
Benefits
Get started quickly
Get simple licensing, low-code development and deployment options.
Operationalize AI
Bots can act on AI insights to complete tasks quickly.
Achieve faster ROI
Proven ROI within the first day of production can be achieved.
Focus on business and IT
Automate use cases such as event management, help desk and more.
Get full-featured RPA
Automate more work with integrated OCR and intelligent chatbots.
Reduce cost of ownership
Run multiple bots on the same virtual host.
Features
Build, run and monitor your bots
Check out low-code and AI features.
Unattended bots
Automate repetitive tasks without human intervention.
Attended bots
Enable human workers to use bots on demand.
Intelligent chatbots
Create engaging chatbots for any channel.
Workload management
Intelligently distribute work across multiple bots.
Scheduling
Manage the time schedule for running unattended bots.
Low-code authoring tools
Build bots faster with hundreds of prebuilt commands.
Your choice of deployment
Deploy on premises or in the cloud (SaaS).
Concurrent bot execution
Run multiple bots on the same virtual host.
Credential vault
Securely store log-in credentials for your bots.
Explore RPA
Discover the benefits of IBM’s AI-driven RPA offering.
More RPA offers
IBM has a partnership with Automation Anywhere. Learn more about IBM Robotic Process Automation with Automation Anywhere.