Overview

Robotic process automation from IBM

Going from simple, back-office task automation to scaled automation to handle time-consuming business processes can be a challenge.

The IBM® Robotic Process Automation offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

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What is RPA (Robotic Process Automation)? (7:01)
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What is RPA (Robotic Process Automation)? (7:01)

Popular use cases

Paperless back office

Paperless back office

Use unattended bots to automate and streamline manual, repetitive tasks such as data collection and reporting, onboarding, managing orders, calculating payroll amounts and more.

Front-office support

Front-office support

Use attended software bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.

Self-service with virtual agents

Self-service with virtual agents

Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.

IT management

IT management

Use unattended bots, attended bots and intelligent virtual agents to automate IT processes such as IT help desk, service requests and event and access management, especially when working with existing systems and back-end applications that lack good APIs.

Document processing

Document processing

Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.

Benefits

Get started quickly

Get simple licensing, low-code development and deployment options.

Operationalize AI

Employ RPA bots that can act on AI insights to complete tasks quickly.

Achieve faster ROI

Get proven ROI within the first day of production.

Focus on business and IT

Automate use cases such as event management, help desk and more.

Get full-featured RPA

Automate more work with integrated OCR and intelligent chatbots.

Reduce cost of ownership

Run multiple software bots on the same virtual host.

Case studies

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Cobmax

Cobmax saves time and reduces back-office operations by 50% with RPA.

Read the case study

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Lojacorr Network

Lojacorr Network uses RPA to achieve an 80% increase in process execution efficiency.

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Inter Aduaneira

Inter Aduaneira frees up thousands of hours of manual work by automating shipment tracking.

Read the case study

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GAM

GAM saves BRL 120,000 per year by automating manual and repetitive tasks.

Read the case study

Features

Build, run and monitor your bots

Check out low-code and AI features.

Unattended bots

Automate repetitive tasks without human intervention.

Attended bots

Enable human workers to use bots on demand.

Intelligent chatbots

Create engaging chatbots for any channel.

Workload management

Distribute work across multiple bots intelligently.

Scheduling

Manage the time schedule for running unattended bots.

Low-code authoring tools

Build bots faster with hundreds of prebuilt commands.

Your choice of deployment

Deploy on premises or in the cloud (SaaS).

Concurrent bot execution

Increase scalability and run multiple bots on the same virtual host.

Credential vault

Store log-in credentials for your bots with a high level of security.

Get more capabilities

Get IBM Robotic Process Automation as part of the IBM Cloud Pak® for Business Automation

Make bold moves in automation and solve your toughest operational challenges

See the IBM Cloud Pak

Integrated

IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI, low-code tools.

Complete

Get task automation, workflow orchestration, decisions management, content services and more.

Modern

It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.

Explore RPA

Discover the benefits of IBM Robotic Process Automation, driven by artificial intelligence.

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