Feature spotlights

Deep Linux expertise

When it comes to Linux support, we offer extensive breadth, depth and reach. We have 16-plus years of Linux system skills expertise and credentials. We are a major contributor to the Linux development community. This service provides access to more than 7,000 skilled Linux consultants and 600 Linux developers worldwide. We have a 99 percent fix rate, with only one percent being referred to Linux distributors.

Linux support options

IBM provides flexible, cost-efficient support options designed to meet your specific coverage needs. Choose from remotely delivered hardware and software Linux support services for “how to” and diagnostic questions. Or select proactive system availability services with direct access to a dedicated Linux support team. There is even customized, enterprise-class open-source software support available.

Single point of contact

If an issue arises with your Linux products, support is covered under a single contract and IBM can address the issue holistically. By providing a single point of contact, we can help you reduce the complexities of managing support from multiple vendors and mitigate risks with global coverage and local language support.

Innovative technologies for faster, better response

IBM supports more than 30,000 different IT devices, including Linux software packages. To meet your IT maintenance needs, IBM Technology Support Services take advantage of advanced tools such augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify and resolve issues, lower IT costs and simplify IT maintenance.

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