Feature spotlights

Account governance

Coordinates direct contact - sends back IBM expert's responses and advice. Acts as a single point of contact - as your bridge to support. Virtual extension of your IT management team. May assist on site for periodic reviews.

Product Adoption and Usage

Provides access to technical information. Creates delivery plans and quarterly reports providing strategic advice to help optimize IBM-based software IT environments.

Named AVP Leader

Accelerated Value Lead (AVL) / Accelerated Value Specialist (AVS) is a virtual team member and manages the service requests. Provides regular reports detailing status of open issues and investigates alternatives to help provide quicker solutions to your every day support requirements. Connects to support management and development to raise visibility of issues and helps facilitate / manage critical issues.

Event readiness

Coordinates conference calls exclusive to client needs.