Salesforce industry solutions
IBM Services for Salesforce takes an industry-focused approach to transforming your business around customer experience using Salesforce.
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Empower your business to innovate with Salesforce
From managing digital disruption to meeting the rising expectations of customers, IBM Services® for Salesforce combines more than 20 years in expert consulting services with proven end-to-end industry frameworks that deliver measurable business impact. Discover how IBM’s unique approach can align Salesforce to your specific industry needs to produce desired results.
Benefits
Respond to rising customer expectations
The most successful companies are reinventing themselves and their industries using Salesforce, technology and data to service customers in smarter, increasingly personal ways.
Reduce cost and risk
Our experts in business design, Salesforce and industry help you deploy Salesforce’s clouds and products across your business using an industry-informed approach that reduces cost and risk, helps you achieve compliance and accelerates speed to market.
Build loyalty and trust
Meet customers and employees where they are and use Salesforce to design personal experiences that map to consumers’ needs, building loyalty and trust.
Salesforce industry services
Salesforce for financial planning
AI Now™ for Financial Planning solution combines Salesforce Financial Services Cloud, IBM Watson® and MoneyGuidePro to reinforce financial planning capabilities with a consolidated 360º customer view, omnichannel customer experience, and personalized customer engagement.
Salesforce for insurance
AI Now for Insurance is a complete digital transformation solution that enables insurance providers to quote faster and more accurately, expedite claims servicing, and deliver actionable insights that create value from every customer interaction.
Salesforce for retail
AI Now for Connected Commerce solution integrates Salesforce commerce platform, with IBM’s industry-leading enterprise solutions and AI, to activate intelligence across the enterprise and every customer touchpoint.
Salesforce for telecommunications
Built for high-volume contact centers, AI Now for Telecommunications solution provides omnichannel customer experience to reduce churn, strengthen retention, and increase revenue with higher product penetration.
Salesforce for healthcare
AI Now for Patient Contact Center solution integrates Salesforce Health Cloud with Watson Health to transform the call center into a self-service platform for patients, increasing first-call resolution, improving patient satisfaction and streamlining case management and routing.
Case Study
T-Mobile is changing wireless for good
T-Mobile has continually leveraged emerging features across Salesforce Clouds and products to deliver innovation to its employees and customers.
Resources
Socially-distanced consumers drive unprecedented growth
People continue looking to online shopping as the safest path to stock up on necessities and order items they previously may not have considered buying online.
10 minutes to a more flexible contact center
IBM uncovered a few easily digestible and impactful tips for contact center leaders as they practice their own iterative journey this year.
Customer experience blogs
Explore the customer experience blogs to learn how banks are meeting the challenges of personalization, how to create a more flexible contact center in 10 minutes and more.
Related solutions
IBM Global Financing
Accelerate your journey to cloud with flexible payment solutions built for your business needs.
Co-create with IBM Garage
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.