Experience
Create value for customers and employees at every touchpoint with a human-centric approach to business transformation
Overview
Deliver impactful experiences that instill trust and loyalty
IBM Consulting designs your business to understand and adapt to customer needs, fast. We have helped businesses like Audi UK and Frito-Lay with their approach to customer lifecycle transformation creating personalized communications, demand-driven commerce and automated customer service. Working with you, and our ecosystem of partners, we apply business design, industry expertise, automation and AI across your platforms, your workflows and your business.
How can we help?
Experience strategy & design
IBM Consulting works to blend your brand purpose with human insights and the right technologies to meet the moment —delivering exceptional experiences that build customer loyalty and trust.
Customer lifecycle transformation
In partnership with leaders like Adobe, Salesforce, SAP and Workday we help you adopt modern ways of working and re-engineer your business to benefit from intelligent workflows, AI and automation.
Employee engagement and development
Exceptional customer experiences require engaged employees. IBM Consulting empowers employees with insights. We foster a culture of collaboration and learning by helping you transform and deliver new value to your employees.
IBM recognized by Gartner’s 2020 Magic Quadrant as a Leader in Customer Experience and CRM Implementation Services
Let's get to work
Collaborative innovation at an enterprise scale
IBM pioneered the integration of design and agile practices for the enterprise, and IBM Garage is where that comes to life. Discover new, innovative ideas to solve what's most important for your business and your customers. IBM Garage applies strategy, design and technology to digitally reinvent your business. We take a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business.
67%
faster speed to outcomes
10x
more innovative ideas
102%
ROI¹
With IBM Garage, the user's pain points are brought to the forefront and together, IBM Garage and the customer solve those pain points.
-David Cleveland
IBM Garage UX Designer
United States
Hear from our consultants
Get the latest industry insights, thought leadership and trending articles on building and managing AI-powered businesses in a multicloud world.
Client stories
Confronting disruptions with a digital engagement engine
The retail collapse from Covid-19 prompted TAG Heuer to accelerate its transformation leading with customer experience. Learn how TAG Heuer strengthened relationships by going direct.
Get exclusive business insights
The IBM Institute for Business Value uses data-driven research and expert analysis to deliver thought-provoking insights to leaders on emerging strategy trends.
Footnotes
¹ “The Total Economic Impact Of IBM Garage”, a commissioned study conducted by Forrester Consulting, October 2020