What is process mapping?

Process mapping is any automation strategy’s first step. It lets non-technical people work across departments to see a process landscape.

Why is process mapping important?

Inefficient processes cost you time and money. Bottlenecks, complexities and a lack of understanding mask opportunities for process improvement. Process modeling lets you gain better visibility into business operations, helping you create efficiencies at scale. What’s your process mapping maturity?


Eliminate your silos

Engage cross-organizational subject matter experts to document and design processes.

Optimize business operations

Quickly and easily analyze existing processes to identify areas of improvement.

Keep a single version of truth

Store process maps in a common tool so you have an updated record of business operations.

Which processes do you map?

Guide your next steps by answering these questions about your existing processes.

  • Which processes result in customer dissatisfaction?
  • Which processes have obvious problems?
  • Which processes are high cost or high volume?
  • Which processes require significant manual intervention?
  • Do employees make decisions manually, make inconsistent errors or apply the wrong policies?
  • Is there an area of your business that you want to automate?


Read how to get the most out of process mapping (link resides outside IBM)

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