IBM is redefining the future of HR by combining deep industry expertise with cutting-edge technology to deliver transformative solutions.
This recognition highlights IBM’s comprehensive approach to delivering MPHRO for the world’s largest brands, where technology, operations and skills-focused HR services combine to help enterprises modernize their HR functions by delivering exceptional experiences and business outcomes.
“IBM offers a comprehensive approach to MPHRO by combining technology, operations, and skills-focused talent management,” says Priyanka Mitra, Vice President at Everest Group. “With investments in AI-led capabilities, supported by its innovation hub for next-generation technologies and strong global delivery capabilities, IBM has enhanced agility in helping enterprises modernize HR operations and improve stakeholder experience. These strengths have contributed to its positioning as a Leader on Everest Group’s MPHRO PEAK Matrix® Assessment 2025.”
IBM is redefining the future of HR by combining deep industry expertise with cutting-edge technology to deliver transformative solutions.
At the heart of its approach is a commitment to technology-driven service delivery, anchored by an India-first innovation hub that fuels agility, scalability and continuous improvement. Through virtual assistant-led models and operational excellence, IBM streamlines HR administration, enriches stakeholder experiences and ensures that human support is always available for the most complex and sensitive cases.
Complementing this vision is IBM’s comprehensive ecosystem of partners, most recently expanded through its collaboration with Leena AI, an Agentic AI platform that seamlessly integrates into enterprise systems to automate HR services and deliver a truly consumer-grade experience.
With a global footprint and established relationships across EMEA, North America, and APAC, IBM remains a trusted partner for large-scale transformation, scalable growth, and digital modernization of HR functions. By leveraging its rich process expertise and robust ecosystem of partnerships, IBM enables end-to-end transformation of HR workflows. The result is exceptional employee and business outcomes, delivered through a uniquely integrated model that balances automation, innovation, with a human touch.
Everest Group highlighted several key differentiators that position IBM as a leader:
Better understand how an AI-Led HR Service Delivery model will enhance your business impact today with an AI strategy briefing with our team of global experts.
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group: Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group’s PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content here.