JOANN Stores quickly pivots its supply chain to handle skyrocketing online orders during COVID-19. Find out how.

Overview

Getting your customers what they need has never been more challenging. But it is possible to manage through complexity and preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7-8% using our order and inventory management applications. With these apps, you can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels.

Benefits

Real-time visibility and control of orders

Combine multichannel order aggregation, inventory and delivery visibility, and service availability into a single platform — for true omnichannel order fulfillment.

Up-to-the-minute inventory views

Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations.

Smarter sourcing and fulfillment

Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations.

Solutions

Order management

Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain.

Order fulfillment

Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

Inventory management

Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.

Digital store operations

Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS.

Supply chain services

Take your supply chain to the next level with supply chain consulting services from IBM. Let our experts help you develop a stronger supply chain that’s also more flexible and adaptable. Minimize the impact of disruptions while maximizing operational effectiveness.

Order management case studies

Parker Hannifin delights with seamless fulfillment experiences

The mega manufacturer increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network.

Eileen Fisher delivers outstanding customer experiences

The fashion retailer builds a central inventory, order-promising and fulfillment hub based on IBM Sterling Order Management — enabling true omnichannel retail capabilities.

Follett Corporation unifies 1,200 independent online stores

The retailer transforms independent stores into cooperating stores that share inventory, catalogs and order fulfillment, resulting in increased revenue.

Order management for B2B

Deliver on customer promises: What every B2B company should know

Order management for B2C

How inventory visibility will drastically impact the customer experience

Resources

The Omnichannel Maturity Assessment

What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.

The TEI of IBM Sterling Order Management (Retail)

What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment.

The TEI of IBM Sterling Order Management (B2B)

What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment.

Supply chain blog

Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain.

Digital learning platform

Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand.

Supply chain events

Find out about upcoming events where you can connect with peers and learn more about supply chain software and solutions.

Next steps