Magic Quadrant for Managed Workplace Services

Gartner profiles IBM as top leading providers to enable sourcing, procurement and vendor management leaders to select the appropriate provider

Create a digital workplace that enables employees to work agilely, collaboratively, and securely–with access to specialized support mechanisms to address increased digital workplace issues

What can be done during the COVID crisis to move to a fully operational remote work environment?

IBM helps you immediately: 

  • Adopt technology that equips employees to work anywhere, at any time
  • Deploy social collaboration tools to allow employees to contribute around the world through solutions, such as file sharing, team rooms, chat and video
  • Provide employees with cloud workspaces to access critical applications and data securely and remotely
  • Transform to a digital workplace services with contact-center services
  • Keep mission-critical systems running in a hybrid cloud environment with limited on-site technical resources.

How can my business respond and adapt to limit disruptions in the future?

The experience of the COVID-19 pandemic illuminates the need of all businesses to accelerate their journey to cloud. Enabling employees to work remotely has become a high priority for most businesses, however many lack the underlying infrastructure to enable it. The New Ways of Working solutions from IBM help transform employee workspaces into secure, highly collaborative and productive environments, and allow employees to access critical business applications securely and remotely.

What are the long term benefits to my business of making these changes permanent?

Taking steps today to ensure business continuity ensures that any future crises, like our current pandemic, enable us to manage our workforce remotely, with the right infrastructure, in ways that manage costs. We help:

  • Ensure business continuity through large scale transition of workforce from the office to remote/home locations
  • Flexible contract terms with subscription service options minimize clients' cash flow impact 
  • Minimize disruption to infrastructure and services access due to IBM's strategic relationships globally with major software and equipment vendors and network service providers.

Accelerate the remote work experience during the COVID crisis - and beyond

Remote collaboration

Enable remote collaboration through a reliable network and effective collaboration tools.

Transform into a digital workplace 

Deploy devices and virtualize workplace services in as little as two weeks.

Remote or on-site tech support 

Keep mission-critical systems running in a hybrid cloud environment with limited on-site technical resources

Workplace virtualization

IBM Workplace Virtualization Services provides comprehensive desktop and application virtualization managed services which provide the ability for employees to securely access corporate assets while working remotely.

Device procurement and deployment

Management of the overall life cycle of user devices; rapid rollout of new devices and deployment leveraging technologies and processes, including over-the-air “zero-touch” deployment methodologies. 

IBM Aspera on Cloud

As organizations around the world adopt work-from-home policies, IBM is helping customers maintain business continuity by eliminating the cost of using the Aspera on Cloud service for high-speed file sharing and team collaboration. This hosted service includes built-in security and allows users located anywhere to fully utilize their available bandwidth to exchange large files and data sets quickly and reliably. As a fully hosted SaaS, there is no infrastructure to deploy and no special networks to configure, employees can immediately start sending, receiving and sharing files of any size securely over the public Internet.

Network readiness to support remote working

Network preparedness strategy and guidelines for remote working, highlighting end-user needs across devices, connectivity, bandwidth capacity, security and collaboration tools to ensure business continuity. 

Data center HW/SW support remote or on-site

IBM Technology Support Services (TSS) provides a single point of contact for practically all your IT maintenance and support needs—hardware  and software. IBM can offer a lifecycle management solution for all of your HW/SW (IBM and other OEM) that helps optimize system availability and reduce IT complexity.

Learn more about mobility services and new ways of working in a digital workplace

Gartner: IBM named Magic Quadrant leader

Gartner has named IBM a Leader in Magic Quadrant for Managed Mobility Services for five years in a row.

Forbes Insights: Blueprint for a Borderless Workplace 

Learn how to give users the technology they need for a secure, collaborative and productive environment.

IDC: Accelerate your support experience

At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic.

We're all in this together. Learn more about IBM's response to COVID-19

Chat with an IBM expert for a 30-minute strategy session at no cost

Discover the full value of your business and technology potential with an IBM expert consultation at no cost.

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