Improve customer and employee experiences


99% of respondents report an increase in customer satisfaction as a result of using virtual agent technology. Utilizing conversational AI can help meet customers on their terms and address their requests while reducing effort.1

Consistently run, maintain and scale AI


Nearly one third of executives plan to boost their investment in AI as a result of the pandemic. IBM’s proven methodologies can help you consistently run, maintain and scale AI solutions from pilot to production.2

Reduce brand and reputation risk with AI specialists


Over 75% of large organizations will hire AI specialists to reduce brand and reputation risk. Data and analytics service providers enable the delivery of selective initiatives focused on trusted data-driven insights and decision making.3


AI services

AI consulting

AI services from IBM can help you drive smarter reinvention of your workflows and technology.  Augment human capabilities and performance to improve outcomes for your customers, employees and other stakeholders.  

Conversational AI services

Improve customer and employee experiences while lowering operating costs with AI and Cognitive Care. Rapidly deploy AI assistants and leverage real-time data to engage with customers virtually and handle increases in contact volumes.

Scaling AI for enterprise

IBM’s methodologies can help you consistently run, maintain and scale AI and machine learning solutions from pilot to production. Adopt a standard framework for developing and deploying AI applications and drive positive ROI for enterprise AI.

Regulatory technology

IBM RegTech helps clients harness the power of AI to stay current on ever-changing regulations. Watson and Promontory Advisory Services provide end-to-end risk and compliance management to enable better decisions and regulatory governance. 

Analytics consulting services

IBM analytics consulting experts uncover insights from your data that can help you make better decisions, operationalize analytics and address increasing customer needs.

Trustworthy and responsible AI

AI ethical considerations have never been more important; however, parameters around AI remain vague and intangible. IBM has the global experience and frameworks to help organizations test and regulate AI.

AI services case studies

Kraft Heinz scales and innovates faster with IBM Garage

IBM experts help build a first-of-its-kind algorithm that empowers Kraft’s field sales teams by providing valuable, real-time insights.

Bradesco uses AI to solve customer queries faster

IBM Watson learns the business of banking — after being trained on 62 products, Watson answers 283,000 questions a month with a 95% accuracy rate.

ADNOC builds an AI-powered solution to analyze rocks

Abu Dhabi National Oil Company (ADNOC) and IBM use machine learning to improve the speed and accuracy of rock classification and preserve geologists’ expertise.


Intelligent workflows with AI

Learn how AI helps deliver ketchup around the world.

Keeping connected with conversational AI

Discover how conversational AI keeps us connected in a post-COVID-19 world.

Establishing trust in AI for business

In this Forrester-led panel, AI leaders discuss how establishing trust in AI — for internal and external stakeholders — promotes competitive edge in the marketplace.

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.

  1. The IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 1,005 respondents, across 12 industries and 33 countries, to gather performance data from organizations employing VAT daily, in live situations, for periods from six months to just over four years. Study respondents were senior executives, directors, or managers of contact center or customer service operations, channels, digital technology, or IT with hands-on knowledge of their VAT implementations.
  2. Unpublished data from IBM Institute for Value survey on AI Value (n=2765 C-level business executives in major industries, functional areas, and geographies).
  3. Gartner, Magic Quadrant for Data and Analytics Service Providers, Worldwide, 11 February 2020, Jorgen Heizenberg, Twiggy Lo, Ehtisham Zaidi, Shubhangi Vashisth, Gareth Herschel.