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IBM Sterling Inventory Visibility

Get up-to-the-minute inventory tracking and accurate available-to-promise data

  • Personalize dashboards
  • Balance inventory across channels
  • Get real-time views with Akamai gateways and Cassandra database
  • Gain an accurate view of warehouse and in-store inventory
  • Leverage autoscaling without IT assistance
  • Deploy, scale and update independently
  • Track inventory velocity
  • Enable drop shipping
  • Lay a foundation for AI optimization

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IBM Inventory Visibility screenshot

IBM Sterling Store Engagement

Help store associates provide superior customer service and increases cart size

  • Real-time product availability
  • Recommendations based on customer history
  • Store fulfillment dashboard to improve efficiency in pick, pack and ship

Read the data sheet (PDF, 701 KB)

IBM Order Management - Store engagement screen image

IBM Sterling Fulfillment Optimizer with Watson

Get AI capabilities to optimize fulfillment plans at the lowest cost-to-serve

  • Holistic omnichannel fulfillment performance view
  • Evaluate cost, capacity and margin results
  • Reduce total cost-to-serve in real time
  • Omnichannel fulfillment profitability
  • Optimized sourcing
  • Cognitive capabilities

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Read the data sheet (PDF, 823 KB)

IBM Order Management - Watson Order Optimizer screen image

IBM Sterling Call Center

Give your CSRs access to critical order fulfillment system features, in a UI designed for a call center environment.

  • Order entry
  • Item and inventory lookup
  • Returns and exchanges
  • Alert and exception management on orders
  • Appeasements
  • Reships
  • Order modifications
  • Price matches

Read the data sheet (PDF, 256 KB)

IBM Order Management - IBM call center product screenshot