A modern solution that leverages real-time inventory visibility and advanced fulfillment

Why choose IBM Sterling® Intelligent Promising


of shoppers will shop elsewhere if they cannot see inventory availability before they buy¹


of shoppers would cancel their cart due to mismatch between expectations for delivery date and actual delivery date²


of shoppers report checking inventory availability in the last 6 months³

Screenshot showing estimated delivery date simulator in IBM Sterling software

Enhance shopper experiences from discovery to delivery

Preserve brand trust by providing shoppers with greater certainty, choice and transparency across their buying journey. IBM Sterling Intelligent Promising empowers retailers to improve digital conversions and in-store sales while increasing omnichannel profitability.

Benefits of IBM Sterling Intelligent Promising

Strengthen shopper loyalty

Confidently deliver choice and transparency to every shopper throughout the buying journey.

Manage accurate promises

Increase digital conversions by presenting precise promise dates on the product list page, product details page, and during checkout.

Maximize inventory productivity

Reduce order cancellations and optimize inventory by dynamically providing shoppers with enterprise-wide inventory views.

Leverage fulfillment optimization

Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes, optimizing across thousands of permutations in milliseconds.

Harness artificial intelligence

Utilize AI-powered sales and demand data to recommend sourcing decisions based on customer choice or cost efficiencies.

Increase omnichannel profitability

Drive higher conversions and in-store sales with accurate promise dates across the buying journey. Offer nearby related products as upsell opportunities.

Explore more about inventory promising

Aerial view of shipper delivering package to residence

IDC PlanScape: Omni-Channel/Curbside Fulfillment Technology

Learn how the strain on supply chains and store operations wrought by rising e-commerce has accelerated the adoption of technologies.

Worker using hand truck to move shipping boxes

Enhance your shoppers' experience from discovery to delivery

Learn how Sterling Intelligent Promising helps you create next-gen omnichannel experiences with a demo and Q&A from IBM product management.

Customer opening shipping box at home

How inventory visibility will impact the customer experience

Learn how customer expectations have changed and better understand how real-time inventory insights can help drive customer loyalty.