What can IBM Voice Agent with Watson do for your business?

IBM® Voice Agent with Watson helps enhance your call center operations by connecting to IBM Watson™ services. This software uses IBM Watson as a self-service agent to handle calls instead of a live contact center agent, or it can use IBM Watson to assist contact center agents in real-time.

Improve telephone-based customer service

Connect IBM Watson services to your telephone systems, allowing it to answer queries from callers, do call triage and transfer to appropriate agents if necessary.

Drive down costs

Reduce costs by using IBM Watson to handle some of your calls instead of call center agents.

Deployment flexibility

Connect seamlessly to the IBM Watson services in IBM Cloud from either a cloud-based or on-premises IBM Voice Gateway deployment.

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

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Available on IBM Cloud

This product is available on IBM Cloud, an open source environment that helps you quickly and easily create, deploy, and manage applications on the cloud.

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See how it works

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