Overview
Transform core business operations with AI-powered automation
Quickly solve your toughest operational challenges with the broadest set of business automation capabilities in the market — for content, capture, decisions, workflows and RPA. With flexible cloud deployment options, our modular set of integrated software lets you start small and scale up as your needs evolve.
Content services ↓
Document processing ↓
Decision management ↓
Workflow automation ↓
RPA and digital labor ↓
Process mining ↓
Content services
Share, manage and collaborate on content
Deliver superior customer experiences by eliminating days from customer-facing processes, all while ensuring compliance. Built on IBM® FileNet® Content Manager, our content services capability gives users secure access to the content they need, when they need it. Access and seamlessly collaborate on content with the ability to securely share with outside parties.
Document processing
Capture, classify and extract document data
Build flexible and customizable capture applications that intelligently classify documents and quickly extract data using pretrained deep learning models. Our document processing capability lets you import unstructured paper documents, electronic documents and images. It then helps you to extract data using analytics, advanced imaging, machine learning and AI tools.
Decision management
Automate decisions with business rules
Combine business rules and machine learning to automatically manage, execute and monitor operational decisions so you can rapidly adapt to business change. Built on IBM Operational Decision Manager, our decision management capability helps you increase consistency and auditability of decisions and integrate with predictive analytics.
Automation on the high seas
The AI-powered Mayflower Autonomous Ship replicates a historic journey, with navigation help from IBM decision automation technologies.
Workflow automation
Design and manage complete workflows
Choreograph human and automated work with integrated business process and case management. Built on IBM Business Automation Workflow, our workflow automation capability uses AI to let both process owners and business users easily create and oversee workflows directed by AI from start to finish, improving consistency across business operations and increasing straight-through processing.
RPA and digital labor
Use bots to automate routine human tasks
Easily build robotic process automation (RPA) bots with low-code editors to automate repetitive activities, significantly reducing copy-and-paste and data-entry errors. Built on IBM Robotic Process Automation, task automation lets you act on data extracted from unstructured documents, automate systems that don’t have APIs and create intelligent virtual agent chatbots using built-in RPA commands.
Process mining
Easily discover, analyze and simulate processes
Apply automated algorithms to understand simple and multi-level processes, task flows and business rules. Our capability then analyzes process KPIs, costs, automation outcomes and root causes, displaying the results on dashboards. Findings are used to create “what-if” scenarios, simulating future process improvements and calculating potential ROI.
Automation foundation
Shared components
Build once and reuse
A set of common AI and automation components power each IBM Cloud Pak® and provide security-rich integrations between them — so you can build once and then reuse across your business and IT operations. Key components include:
- Process mining to identify trends, patterns and details of how a process unfolds
- Task mining to find low-hanging RPA opportunities
- Robotic process automation to automate repetitive tasks
- Unified asset repository to store and share reusable automation artifacts
- Single event hub to process event data in real time and feed machine learning
Work orchestration
Personal, interactive AI
Give workers their own interactive AI — in tools they already use, like email, calendars and Slack collaboration software — to help them perform routine and mission-critical tasks faster. Initiate work easily through chat and then a powerful AI engine goes to work combining prepackaged skills based on organizational knowledge and prior interactions.
Enterprise-grade containers
Deploy anywhere
IBM Automation® foundation and IBM Cloud® Paks are containerized software that run on Red Hat® OpenShift®, an enterprise-ready Kubernetes platform. Such containers are ready to deploy anywhere: hybrid cloud, multicloud and edge. Red Hat Open Shift offers one point of control to simplify orchestration across all of your environments.
IBM certifies and manages the container templates to automate the software lifecycle from configuration to monitoring, scaling, compliance and patching. Security hardening techniques reduce the chance of even common vulnerabilities.
Next steps
See how our business automation capabilities can bring productivity to your operations.