Transform core business operations with AI-powered automation

Quickly solve your toughest operational challenges with the broadest set of business automation capabilities in the market — for content, capture, decisions, workflows and RPA. With flexible cloud deployment options, our modular set of integrated software lets you start small and scale up as your needs evolve.

Content services ↓
Document processing ↓
Decision management ↓
Workflow automation ↓
RPA and digital labor ↓
Process mining ↓


Content services

Document processing

Decision management

Automation on the high seas

The AI-powered Mayflower Autonomous Ship replicates a historic journey, with navigation help from IBM decision automation technologies.

Workflow automation

RPA and digital labor

Process mining

Automation foundation

Shared components

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Build once and reuse

A set of common AI and automation components power each IBM Cloud Pak® and provide security-rich integrations between them — so you can build once and then reuse across your business and IT operations. Key components include:

  • Process mining to identify trends, patterns and details of how a process unfolds
  • Task mining to find low-hanging RPA opportunities
  • Robotic process automation to automate repetitive tasks
  • Unified asset repository to store and share reusable automation artifacts
  • Single event hub to process event data in real time and feed machine learning

Work orchestration

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Personal, interactive AI

Give workers their own interactive AI — in tools they already use, like email, calendars and Slack collaboration software — to help them perform routine and mission-critical tasks faster. Initiate work easily through chat and then a powerful AI engine goes to work combining prepackaged skills based on organizational knowledge and prior interactions.

Enterprise-grade containers

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Deploy anywhere

IBM Automation® foundation and IBM Cloud® Paks are containerized software that run on Red Hat® OpenShift®, an enterprise-ready Kubernetes platform. Such containers are ready to deploy anywhere: hybrid cloud, multicloud and edge. Red Hat Open Shift offers one point of control to simplify orchestration across all of your environments.

IBM certifies and manages the container templates to automate the software lifecycle from configuration to monitoring, scaling, compliance and patching. Security hardening techniques reduce the chance of even common vulnerabilities.

Next steps

See how our business automation capabilities can bring productivity to your operations.