Benefits

Reduce Help Desk Calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve First Call Resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce Outages

Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Key features

Empower users with self service

Users can easily order services, chat with support, report issues, easily find solutions, and track status through a seamless, brandable single point of contact.

Empower users with self service

Users can easily order services, chat with support, report issues, easily find solutions, and track status through a seamless, brandable single point of contact.

Manage IT, Operational Assets

IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo), reducing support disconnects and cost, and enabling service management process to be applied to all assets, services.

Manage IT, Operational Assets

IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo), reducing support disconnects and cost, and enabling service management process to be applied to all assets, services.

Create Software App Store

Create a Software App Store (with IBM BigFix) that enables users to select SW with automated approvals, accounting, and deployment.

Create Software App Store

Create a Software App Store (with IBM BigFix) that enables users to select SW with automated approvals, accounting, and deployment.

Analyze Change Impacts

Automated change analytics in Control Desk enable clients to understand service impact of changes and collisions with other changes to minimize outages and issues.

Analyze Change Impacts

Automated change analytics in Control Desk enable clients to understand service impact of changes and collisions with other changes to minimize outages and issues.

    Empower users with self service

    Users can easily order services, chat with support, report issues, easily find solutions, and track status through a seamless, brandable single point of contact.

    Manage IT, Operational Assets

    IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo), reducing support disconnects and cost, and enabling service management process to be applied to all assets, services.

    Create Software App Store

    Create a Software App Store (with IBM BigFix) that enables users to select SW with automated approvals, accounting, and deployment.

    Analyze Change Impacts

    Automated change analytics in Control Desk enable clients to understand service impact of changes and collisions with other changes to minimize outages and issues.

Which product edition is right for you?

30-day free trial


Experience IT asset and service management from a common control center

Authorized users


Full-featured service management solution

Concurrent users


Full-featured service management solution

Try before you buy

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