Benefits

Personalized experience

IBM's Watson treats each user as a person not as a ticket. It continually learns about their individual devices, locations and applications, providing an actively personalized experience.

Anytime, anywhere support

Users can get support for their devices whenever and however they need it based on their circumstances. Support options span from live chat to self-service portals to walk-up "store-front" support.

Built for the cloud

Global support uses cloud-based services and tools such as live text chat, remote desktop takeover and automated password reset to actively engage users to deliver the optimal support experience.

Key features

Any device, any time, any location

Now you can support users any time & at any location, empowered by Watson. Our innovative support model integrates the service desk with analytics and Watson’s transformational cognitive capabilities.

Any device, any time, any location

Now you can support users any time & at any location, empowered by Watson. Our innovative support model integrates the service desk with analytics and Watson’s transformational cognitive capabilities.

Personalized user experience

Watson understands and learns from virtually every interaction and proposes new possibilities. This personalized user experience will continue to improve as Watson learns from each conversation.

Personalized user experience

Watson understands and learns from virtually every interaction and proposes new possibilities. This personalized user experience will continue to improve as Watson learns from each conversation.

Empower your users

Put your users in charge of where, when and how they receive support, personalized for them. Downtime is reduced, and productivity increases.

Empower your users

Put your users in charge of where, when and how they receive support, personalized for them. Downtime is reduced, and productivity increases.

    Any device, any time, any location

    Now you can support users any time & at any location, empowered by Watson. Our innovative support model integrates the service desk with analytics and Watson’s transformational cognitive capabilities.

    Personalized user experience

    Watson understands and learns from virtually every interaction and proposes new possibilities. This personalized user experience will continue to improve as Watson learns from each conversation.

    Empower your users

    Put your users in charge of where, when and how they receive support, personalized for them. Downtime is reduced, and productivity increases.

See how it works

Buy now and get started

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