About IBM Marketplace

Discover, try, and buy software, hardware, and services from IBM and our providers.
  • Over 1000 IBM offerings
  • Hundreds of provider offerings
  • Available in over 70 countries
  • Supporting 15 currencies
  • Millions of visitors each year

Introduction

What is the IBM Marketplace?

The IBM Marketplace is a virtual store where you can discover, try, and buy software, hardware, and services from both IBM and third-party vendors. The marketplace is currently available in over 60 countries and supports commerce in 14 international currencies.

Why should I buy from the IBM Marketplace?

As an IBM Marketplace customer, you have access to thousands of market-leading offerings and services. IBM is a forerunner in cognitive solutions, with a cloud platform optimized for data. We have offerings to solve the toughest problems for the world's largest companies, and for individuals too.

Explore. Search for exactly what you need, navigate our business-driven categories, or filter and narrow your results based on topics, roles, or industries. There are many ways to find what you need in the IBM Marketplace.

Learn. Not sure whether a certain offering is right for you? Explore videos, case studies, white papers, chat with an expert... We offer dozens of resources to help you become an informed consumer.

Try. Think you found exactly what you need? Try it out to be sure! Many IBM Marketplace products and services offer free trials. Have you taken Watson for a test drive yet? What's stopping you?

Buy. Purchasing offerings on the IBM Marketplace is a smart decision. Take advantage of special discounts, find and manage your purchases from your own My IBM dashboard, and ask about flexible payment options.

Advocate. Do you love your IBM offering? Tell a friend! And don't forget to let us know too. Look for the Feedback link at the bottom of any page and share your comments anytime.

What kinds of offerings are available to try and buy in the IBM Marketplace?

We feature software and hardware offerings, online courses and use cases, APIs, services, apps, and data sets.

What categories of offerings does the IBM Marketplace include?

At this time, each of our offerings falls into either the Technologies or Business needs group, and each of these contains their own offering categories. Some Technologies categories include (but aren't limited to!)...

  • Analytics
  • Cognitive computing and AI
  • Security

Some Business needs categories include these, for example:

  • Human resources
  • Finance
  • Marketing and sales

What kind of software can I try or buy?

Some software is available in different editions, including hosted—software-as-a-service (SaaS)—and on-premises. Explore our categories to find the right offerings for you.

Pricing and purchasing

What are my payment options?

As a first-time IBM Marketplace customer, for those offerings you can buy online, you can pay with Visa, MasterCard, or American Express.

If you are a returning customer, you can pay with a credit card like before, or with a purchase order (PO) or invoice. If you want to pay with a PO or invoice, and if your IBMid is not yet linked to your IBM customer number (ICN), you can enter your ICN during checkout, then choose PO or invoice as your payment type. (If your ICN and IBMid are already linked, you should see the option to pay by PO or invoice when you begin checkout, without entering your ICN.)

Is financing available?

IBM Global Financing can customize financing plans for your organization or business. We also frequently list featured promotions and offerings at special limited-time rates.

If I can’t buy an offering directly, how can I buy it on the web?

On many IBM Marketplace product pages, there is a Purchase tab and a link to “call for pricing.” Click this link to get help. If one of our offerings does not have self-service web purchasing available, our digital sellers can help you. Reach out today for quotes or more information about how to get the offering or service you want.

Can I check out as a guest?

No. Most of the of purchase-ready offerings in the IBM Marketplace are subscription-based and therefore require an IBMid for checkout, and to manage your subscription. You can use your IBMid to access a My IBM portal where you can receive important notifications about your products and services. An IBMid also gives you access to all IBM applications, communities, and support.

What if I want a custom quote that suits my particular purchasing needs?

You can call, chat with, or email an IBM customer support representative anytime by clicking Talk to an expert on the right side of any IBM Marketplace page. They can work with you to put together a quote just for you, then email that custom quote to you in only a few minutes. The email will include a link directly to IBM Marketplace checkout, where your quote will already be applied.

If I sign up for a subscription, will I be automatically billed on a periodic basis? Does periodic billing work for all payment methods?

Yes, you will be automatically billed on a periodic basis, according to the terms of your subscription. And yes! If you make your purchase with a credit card, your credit card will be billed automatically on a regular basis--again, according to the terms of your purchase--if you pay by invoice, you'll get another invoice automatically, and so on.

Who can answer my questions before I make a purchase?

Talk, email, or chat with our experts if you need help choosing or buying IBM Marketplace offerings. Click Talk to an expert on the right side of any of our web pages to get help.

What is the IBM Marketplace return and cancellation policy?

IBM is committed to your satisfaction. Many products offer a perpetual free edition or a free trial period so that you can make sure that the offering meets your needs. You can cancel subscription-based offerings at any time, subject to the service-specific terms and conditions. You can also choose not to renew a subscription when it ends. For help, find your contact at IBM eCustomer care. If you think that IBM has billed you in error, open a support ticket as soon as possible with details about the disputed charge.

Can I purchase in my local currency?

To find out what currency is available in a given country marketplace, look on the Overview tab for any offering that's enabled for purchase in that locale, or on its Purchase tab.

 

My IBM and My Products and Services

I bought an offering from IBM. How do I find and manage it?

After you register for a trial or make a purchase from the IBM Marketplace, it’s easy to find and manage your products! Just go to My Products and Services in My IBM. Here’s how:

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  • From any ibm.com page, point to the My IBM profile icon. Select My IBM, then sign in or register for an IBMid. The My IBM Welcome page opens. From the menu in the upper right, click Products and services. You should see your IBM offerings here.

From My Products and Services, you can launch your trial or product, add or remove users, upgrade or cancel your subscription, or get technical support. Whether your offering is from IBM or a third party, whether it’s software as a service, an infrastructure or platform service, a software download, or hardware, you can see and manage your personalized list of trials and purchases from My Products and Services.

How can I buy more licenses/seats for a service?

Go to My Products and Services to buy additional capacity: user seats, memory, and so on. Just find the offering you want to update, select Manage, and from the Overview section, choose an upgrade option.

Why don't I see all of the IBM products and services I bought?

My IBM and My Products and Services currently display only a subset of your IBM Marketplace trials and purchases. In the coming weeks, it will expand to include all of your offerings and any purchases that an IBM sales representative helped you with. Stay tuned!

How do I cancel a subscription?

You can cancel a subscription only at the end of the term you committed to. Go to My Products and Services, find the offering subscription you want to cancel, select Manage, and from the Overview section, click Cancel plan.

I’m having a problem with an offering. How do I get technical support?

My Products and Services includes technical support information for each of your offerings. Go to My Products and Services, find the offering you need support for, select Manage, then from the left menu, choose Product Support. You can get technical or sales support there.

Becoming an IBM Marketplace offering provider

How do I sell my offering on the IBM Marketplace?

If you are an IBM or third-party offering owner or team member and you want to sell your offering on the IBM Marketplace, go to the IBM Provider Workbench to find out how to start onboarding a listing.

What can I sell on the IBM Marketplace?

You can sell software-as-a-service (SaaS) offerings, hardware, data sets, APIs, and even services on the IBM Marketplace. If it's relevant to enterprise information technology leaders who rely on IBM for expertise, then give IBM Marketplace a try.

Where can I find out more about being an IBM Marketplace third-party provider?

Being a provider in the IBM Marketplace means that you can create and manage listings for your offerings. Join IBM's PartnerWorld for access to a full merchandising and sales support program.

I'm already an IBM Marketplace third-party offering provider. How do I manage my listing?

Log in to the IBM Provider Workbench to manage your listing.

Security

How does IBM manage my personal information?

IBM takes your privacy seriously. See the IBM Online Privacy Statement to better understand the comprehensive steps IBM takes to maintain your trust.

What kind of security and privacy assurances can IBM make to me if I choose a cloud offering?

The IBM Cloud is secure by design, features around-the-clock monitoring, and is aligned with key standards. If you choose an IBM Cloud offering, we will help you to scale and adapt quickly without compromising security, privacy, or risk.

Support

Where can I get support for my IBM trial, purchase, or subscription?

You can always visit the IBM Marketplace Support Community and post a question, including queries about offering provisioning and sign-up, just to name a few. You can also log in to My Products and Services and choose a support option.

Where can I get help with a contract, invoice, order, or inventory?

Go to IBM Customer Care for help with any of these topics.

Where can I get help with my IBMid?

The IBM Registration Help Desk can help you with IBMid issues.