Feature spotlights

Solve the problem correctly the first time

Technicians have secure access to historic information – including equipment service history, customer call records and operating environments. The app provides analytic insights about performance and failure models of similar equipment in the field.

Going mobile provides flexibility while maintaining security

The touch ID provides secure access to proprietary information and sensitive data. The built-in camera enables accurate documentation of identified issues and the work performed. Barcode scanning facilitates equipment identification and access to historic data. FaceTime provides second level support with visual access to the on-site situation. The app gives access to instructional videos for just-in-time training.

Empower your technicians while in the field

The analytics in Expert Resolve help technicians perform more accurate symptom inspections, provide better diagnostics and give solid recommendations. Using these analytics, technicians begin to consistently resolve service calls during the first visit.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.