Five good reasons to choose IBM AppleCare for Enterprise
Achieve faster incident resolution
Your AppleCare for Enterprise account manager acts as your team’s personal liaison with AppleCare. The manager provides support for incident submission and resolution. He or she also provides a best practice review of your existing internal processes and IT infrastructure to help ensure the success of Apple product deployment. Additionally, your account manager creates a variety of monthly activity reports with key performance indicators (KPIs) for both support calls and repairs.
A strong partnership with IBM and Apple
With IBM Technology Support Services, you will benefit from the resources of the world’s largest technology support company, the expertise of Apple and the knowledge of your IT team – all working in together to ensure the best business outcomes.
Single point of contact
If an issue arises with your Apple products support is covered under a single contract to better address the issue holistically. By providing a single point of contact, IBM can help you reduce the complexities of managing support from multiple vendors and mitigate risks with global coverage and local language support.
Expert service delivery
IBM has the expertise you need to support your IT environment. We have 19,000 worldwide support employees who handle over six million annual service requests. We have more than 30 years of experience supporting multivendor support. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business. Using data and advanced IBM analytics, we can also offer proactive support to help you prevent problems before they happen.
Innovative technologies for faster, better response
IBM supports over 30,000 different IT devices, including iPhone, iPad, iTouch, AppleTV and Mac devices. To meet your IT maintenance needs, IBM Technology Support Services uses advanced tools such augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify and resolve issues, lower IT costs and simplify IT maintenance.