Four good reasons to use these services
Support configured to your needs
Whether you need break-fix support for one device or more robust predictive services, we can deliver expert support for your IBM System Storage products. We provide an array of customizable support terms and response time commitments to fit your needs and budget. Our process begins by understanding your requirements so we can develop a customized service plan with built-in flexibility to adjust plans as your needs change.
Expert service delivery
IBM has the expertise you need to support your IT environment. We have 19,000 worldwide support employees who handle over six million annual service requests – along with more than 30 years of multivendor support experience. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business.
Innovative technologies for faster, better response
IBM supports over 30,000 different IT devices, including IBM System Storage products. To meet your IT maintenance needs, IBM Technology Support Services uses advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. These technologies help to prevent more problems, quickly identify and resolve issues, lower IT costs, and simplify IT maintenance. We help to optimize availability so your team can focus on your business goals.
Pay only for what you need with tiered service options
Simplify your support strategy and your procurement process by choosing your desired level of support from one of our tiered service options: Basic, Enhanced, and Premier.