AI-powered service desk

Organizations worldwide are challenged to provide service desk support at all hours of the day for geographically-dispersed and mobile teams. IBM Workplace Support Services with Watson addresses the challenge in a way that reinvents the traditional service desk. The AI-powered service desk is always available. It remembers user preferences. It also learns from every interaction, moving the needle on user satisfaction as it goes.

Key features

  • Delightful user experiences powered by AI
  • Any device, any time, any location
  • Continuous innovation
  • Future ready

Which option is right for you?

  • Proof of Concept


    Try IBM Workplace Support Services for 120 days

  • Full Implementation


    Begin your service desk reinvention

See how it works

Learn more