Feature spotlights

Proactive Services

Microcode analysis (varies by product); media retention solutions; machine code upgrades, and onsite problem determination.

Client Care Services with an Assigned Remote Account Manager

Service review; account profile; technical support plan (periodically); problem record reports (periodically); coordination of proactive services.

Hardware Maintenance

24x7 same day on-site response.

Software Maintenance

Remote voice support; 24x7 software support available for Severity 1 problems (when your systems are inoperable).