IBM named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
We’re thrilled to be recognized by Gartner® as a Leader in Enterprise Conversational AI Platforms for the second consecutive year!
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AI-powered chatbots assisting multiple customers before a service agent needs to be contacted
Overview


IBM watsonx Assistant was one of products evaluated in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms (CAIP), a market defined by Gartner as  "the enterprise conversational AI platform market for software platforms used to build, orchestrate, and maintain multiple use cases and modalities of conversational automation."

Among product features and customer feedback, this year IBM showcased the capabilities of our “low-code” conversational AI building capability called Actions. Actions makes it dramatically easier for technical and non-technical users to create conversational flows without having to worry about orchestration and unexpected turns in a conversation. This next generation of watsonx Assistant also offers new templates businesses can use to get up to speed quickly based on their domain. Finally, we have also included new integrations and capabilities that enable integrations to be shared across multiple actions.

Next steps

Ready to build better virtual agents, powered by AI? See what watsonx Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour.

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Footnotes

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot, Gabriele Rigon, 6 March 2023

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