Feature spotlights

Document management

Provides document check-in and check-out, version control and audit trail capabilities. Enables unlimited levels of entities, processes, risks and control hierarchies to match the structure of your organization. Also helps eliminate redundancies and harmonizes controls across ITIL, Committee of Sponsoring Organizations (COSO) and ISO frameworks.

Reporting and monitoring

Supports browser-based, drag-and-drop reporting. Delivers capabilities to monitor IT risks and ensure that issues are remediated quickly.

Analysis and workflows

Tracks and documents relevant IT incidents and facilitates root cause analysis. Initiates investigative workflows driven by top-down planning and business risk. Helps identify and resolve problems quickly to support enforcement of corporate IT governance policies.

Configuration and system interoperability

Allows business users to configure forms, user interface, languages, reporting, workflow and system settings. Integrates with other vendor technologies including network and system management tools. Also helps you leverage existing IT investments to lower total cost of ownership, while improving performance.