Assign the right person for the job
Having the right skill set isn't very helpful unless
these teams are assigned to the right work at the right
time. This can make coordinating a complex task for
supervisors and dispatchers.
Assembling crews to
complete the work assignments is done most effectively
when managers can view available crews and their
details, including assigned labor and assets. This helps
them visualize whether all qualifications and
requirements for the crew are met or if modifications
Only one-half of assigned field service engineers are assigned to customer sites based on their skill set, availability and proximity.