Assign the right person for the job

Having the right skill set isn't very helpful unless these teams are assigned to the right work at the right time. This can make coordinating a complex task for supervisors and dispatchers.

Assembling crews to complete the work assignments is done most effectively when managers can view available crews and their details, including assigned labor and assets. This helps them visualize whether all qualifications and requirements for the crew are met or if modifications are needed.


Only one-half of assigned field service engineers are assigned to customer sites based on their skill set, availability and proximity.

Field service technician looking at spreadsheet on tablet