Customers are demanding. Why not give them what they want?

Customers appreciate being understood. Want to increase customer satisfaction and reduce costs?
Engage with your clients in personalized ways via the digital, social, or mobile channels that they prefer.

The Digital Customer – an IBM point of view

Customers' expectations and options continue to grow. It's time for you to create a personal connection with each individual you serve to enable satisfaction, loyalty and even collaboration.
Improve your customer satisfaction and competitive position by having a complete view of your customers, including behaviors, interactions and preferences!

Transforming the Energy & Utilities Industry

The digital reinvention of the customer is happening.
Empower your customers to make more informed decisions to manage their own energy.

Outthink the storm: Predict and manage outages for a better customer experience

When a storm hits - whether it is a snowstorm or an electrical storm accompanied by high winds, flooding and rain - energy and utility companies are challenged to maintain electrical service to customers. IBM can help you forecast weather patterns that can impact your service area and predict where weather-related power outages are most likely to occur. Armed with this information, you can proactively communicate with customers who have homes and businesses in the affected area and pre-position field crews to quickly restore power.

Speakers:

  • Vickie Dorris, Global E&U Cognitve Solution Leader
  • Cheryl Linder, Global E&U Customer Operations Leader

 

Energy and Utilities Analytics Assessment

  • How good are you at anticipating your customer’s needs?
  • Are you using analytics to power your decision making?

Discover the answer to these questions with the Energy and Utilities Analytics Assessment. Take five minutes to empower your organization with leading industry insights.

Customer Stories

Watch the video (00:05:52)

CenterPoint Energy

See how CenterPoint Energy worked with IBM to integrate their customer systems in order to transform their interactions with the customers into meaningful conversations.

South California Edison. (Video, 00:56:41)

Southern California Edison

South California Edison worked with IBM to put customers at the core of their business, by engaging with them when and how they want, through physical, digital and mobile means.

Connect with IBM Energy and Utilities