IBM's solution incorporated Dynamics 365 on the Microsoft Cloud

The IBM and Microsoft alliance blends the agile business applications and technologies of Microsoft with the vast global industry experience and capabilities of IBM and IBM Global Business Services.

To ensure your organisation harnesses the digital transformation drivers covered in the previous section, our government solution incorporates Microsoft Dynamics within the Microsoft Cloud. This is integrated with a host of cloud services including Office 365, Machine Learning, Internet of Things (IoT), Cortana Analytics, BizTalk Services, SharePoint Online (document management) and Unified Comunications (Skype for Business) amongst others.

IBM can help public sector organisations to unify CRM and ERP capabilities by delivering new purpose-built applications that work together seamlessly. This enables organisations to manage specific functions across Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Citizen Insights. Combining everyday Microsoft Office 365 productivity tools with advanced IBM analytics and cognitive technology, organisations can harness the full power of IBM’s government solution to better collaborate and fulfil their citizens’ demands and expectations. Bring into the equation key solution elements like integrated Bots and Citizen Portals, and a government organisation has the tools to deliver relevant services to the modern citizen.

The IBM advantage for government

IBM is ideally positioned to help you improve services and deliver better citizen and stakeholder experiences while reducing costs. We offer a unique combination of public sector domain expertise, digital transformation leadership, Microsoft Dynamics and Cloud Services skills and broad array of complimentary solutions

To enhance our capability in providing Microsoft solutions to the Public Sector, IBM acquired Optevia in March 2016. Optevia, a Software as a Service (SaaS) provider and systems integrator, specializes in Microsoft Dynamics CRM solutions for public sector organizations. Now integrated into IBM, we are able to offer our clients across UK Emergency Services, Central Government, Local Government, Health Authorities and Housing and Social Enterprises, access to unique differentiated code-based assets and a highly skilled, industry-focused team.

IBM design thinking for ever-evolving organisations

We know that successful government services are built with the end user in mind. At the heart of our human-centred mission is IBM Design Thinking: a framework to solve your challenges at the speed and scale of the modern digital enterprise.

Find out how IBM can drive your digital transformation
To discuss your organisation’s requirements, contact:
Tim Vernon
Executive Partner, Microsoft Services
GBS UKI Public Sector
Mobile: +44 (0)7976 651090

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