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Travel and transportation industry solutions

Elevate customer experience, drive revenue and increase operational efficiency with AI

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Drive profits and long-term growth with AI

IBM works with global transportation companies, including air travel, cruise lines, railways, hospitality, and freight and logistics operators, helping them apply AI to transform transportation systems. Given the asset-intensive and mission-critical nature of these industries, travel & transportation organizations are exploring generative AI and machine learning in their core business domains to boost performance and reduce risks in selected areas.  

Artificial intelligence has proved to be useful in augmenting and scaling established areas such as maintenance, security threat detection and data analytics. With generative AI, the transportation sector can focus on intensive tasks, analyze large datasets, comprehend complex documentation and synthesize these findings into actionable insights for teams.

As proven by a wide range of use cases, adoption of AI can bring many benefits in transportation infrastructure:

  • Operational efficiencies
  • Productivity gains
  • Real-time risk avoidance
  • Operational cost savings in critical business areas
Gen AI in the aviation industry

Learn how generative AI can transform the aviation industry and discover first steps for the safe adoption of gen AI.

Travel and transportation solutions Operations efficiency

With AI technology, make better decisions on ops resource deployment, resolve ITOps faster and empower staff to drive operational KPIs and reduce costs.

Customer experience solutions

Deliver a frictionless customer satisfaction with automation, cloud and mobile solutions.

Modernization

Cloud transformation and modernization help transportation companies innovate rapidly and at scale, increase speed to market and leverage new technologies to drive long-term growth.

Infrastructure

Use a powerful and secure platform for business to create, innovate and build your future.

Supply chain optimization

Cloud and AI-based supply chain management solutions enables logistics companies to keep the supply chain moving smoothly.

Asset maintenance

AI-based predictive maintenance solutions can predict the likelihood of future failures, improve asset reliability and enable cost reduction.

Case studies Lufthansa

Lufthansa cultivates empathy while driving meaningful engagement with IBM Watson Advertising conversations.

Read the case study
Delta Air Lines

A switch to hybrid cloud architecture drives digital presence and enhances employee and customer experience.

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Etihad Airways

Using the IBM Cloud Platform, Etihad Airways has embarked on a strategic digital transformation program.

Read the success story
Downer

With updated, sustainable asset management, trains keep passengers moving safely, reliably and comfortably.

Read the case study
Japan Airlines

Japan Airlines and its core IT subsidiary engaged IBM to build a hybrid cloud infrastructure on IBM Cloud.

Read the success story
Transport for London

Transport for London consolidates the maintenance workloads of several subsidiaries onto a central IBM Maximo platform.

Read the client story
Trends in travel and transportation
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Take the next step

Contact IBM Consulting to learn more about transforming business, operations and technologies in transportation services.

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