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Telecommunications solutions

Reimagine connectivity and explore ways to help accelerate generative AI adoption

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Future-proof telecom with generative AI

Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce customer churn, lower costs and increase revenues, communications service providers are exploring new telecom solutions—including traditional and generative AI.

While AI can no doubt help elevate customer experience and optimize network automation, it can also:

  • Unlock new levels of workforce productivity
  • Hyper-personalize marketing content at scale
  • Increase engagement and drive revenues through customer service
  • Turbocharge business performance for finance and BPO
  • Modernize applications for quick value delivery

In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.

Read on to understand how telecommunication companies can scale AI models in a responsible and trusted way, for both enterprise and small business.

In the news: GSMA Foundry and IBM Gen AI Accelerator Pack is now available to all Communication Service Providers. Whether you’re just starting to explore generative AI or already have a strategy in place, the Gen AI Accelerator Pack provides the perfect catalyst for success. And it is offered at no cost . Find out how you can apply on the GSMA site.

Explore IBM's telecommunications consulting services
Advance sales efficiency with IBM and Ericsson Read the state of AI in the telecommunication industry in 2024 Access Telecom 2030: Dial in for a decade of opportunity

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Join us at the IBM booth, 3–6 March 2025 to find out how you can reach your connectivity and revenue growth goals

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Use cases

Explore real-world applications for generative AI  in telecommunications companies

Customer service Marketing HR productivity Finance Optimization Application modernization

Telecommunications industry solutions

AI for customer experience

Summarize and analyze past customer engagements, and offer personalized interactions to increase engagement and drive revenues

Network automation

Establish telecom network assurance and zero touch for end-to-end network operations

AI for HR, finance and procurement processes

Streamline everyday, time-consuming tasks so telecom service providers have more time to handle complex issues

AI for marketing

Deliver hyper-personalized messaging to the right customers in the right channels at scale

AI for application modernization

Quickly modernize complex, integrated applications and deliver value from day one

AI governance

With MLOps and Trustworthy AI, automate data collection and model building, deployment and governance to drive trust across the AI lifecycle

Case studies Vodafone Idea

Vodafone joins forces in exploration of quantum-safe cryptography and quantum computing technology

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WINDTRE

Italy’s leading telecommunications company develops an “Intelligent Automation” solution to analyze, enrich and resolve claims

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Bouygues

French communications service provider achieves rapid innovation by scaling AI on AWS

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Telefónica

By offering a Cloud Garden for enterprises with IBM Cloud Pak® and Red Hat® OpenShift® solutions, Telefónica leverages cloud computing for business

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VMO2

VMO2 achieves time and cost savings, while improving B2B sales conversions with AI and automation

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Dubber Corporation

Cloud-based recording software provider turns customer experience conversations into usable data with AI

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Trends in telecommunications services

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