Maximize efficiency of all customer touch points through consistent experiences and interact with customers seamlessly across all channels.

80 percent

faster time-to-market for new offers and campaigns.

76 percent

cost savings with chatbots versus human-powered chat.

How it works

Use IBM solutions to develop and implement simple, personalized digital experiences to anticipate and adapt to customer needs.

AI for Call Centers

Transform traditional call centers to digital, improving advocacy scores, churn and sales rates.  

Watson Customer Engagement

Immediate actions become usable data for more personalized, real-time customer interactions.

How you benefit

20 percent

improvement in first call resolutions.

3 times

increase in monthly use of customer apps.

80 percent

reduction in customer care marketing costs.

Who we work with


How Vodafone UK Is Transforming Customer Service with Watson

Next generation customer service centers around blending digital and human interactions to deliver an even better experience for our customers.

Neil Blagden, Chief Operating Officer, Vodafone UK,

Success stories


Empowers mobile and internet customers with revolutionary self-service capabilities.

MultiChoice South Africa

Answers customer enquiries faster than ever with an AI-powered virtual assistant.

Telefonica | Vivo

Drastically increases sales and lowers costs with customized marketing communications.

Ready to learn more?

Explore how to infuse intuitive ease into your Telecommunications, Media and Entertainment business with solutions from IBM.