Watson AI is shaping the future of customer service
Enhance customer satisfaction, empower agents and reduce costs with AI virtual assistants.
Client stories
Vodafone
The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.
CenturyLink webinar
IBM Watson® and AI helps companies stay ahead of the curve, reduce costs and boost digital engagement.
Autodesk
Automating common service inquires speeds up resolution times, increasing customer satisfaction by 10 points.
Transform customer relations with AI
Enhance the customer experience. IBM Watson Assistant can help you improve first call resolution (FCR) quickly and easily.
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Discover how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.