Improve contact centers and customer intelligence with IBM. Watch TELUS CTO share tips for reducing customer churn and increasing first call resolution.
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The call center landscape is changing, and IBM can help you transform business operations to create meaningful virtual customer interactions.
average reduction of operational cost for contact center.¹
Call center study (189 KB)
Enhance virtual customer care while decreasing costs, increasing call deflection rates and reducing customer churn.
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IBM Watson® Assistant can help you improve first call resolution (FCR) quickly and easily.
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Use personalized marketing and customer insights to optimize marketing campaigns and drive revenue growth.
Learn more about Watson Customer Engagement
Autodesk accelerated customer service response time by 99% with Watson Assistant, improving satisfaction across millions of customer interactions.
Vodafone's AI assistant, TOBi understands what people need help with more than 90% of the time, creating great customer experiences.
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Mobily drove millions of dollars in value by increasing average revenue per user (ARPU) with personalized marketing campaigns powered by Watson Customer Engagement.
Use personalized marketing customer intelligence and first-rate digital experiences to optimize campaigns and drive revenue growth.
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Drive unified experiences that will attract and engage customers on any channel.
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See how you can evolve your telco call center and drive customer engagement with IBM AI.
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¹ IBM business case projection