Client stories


The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.

CenturyLink webinar

Learn how leveraging IBM Watson and AI can help telecom companies stay ahead of the curve, reduce costs and boost digital engagement

Customer care solutions

Improve customer service

Enhance virtual customer care while decreasing costs, increasing call deflection rates and reducing customer churn.

Transform customer relations with AI

IBM Watson Assistant® can help you improve first call resolution (FCR) quickly and easily.

Industry insights

Forrester technology adoption profile

The digital experience changes everything. Attract and engage customers on any channel.

IBV study: Reinventing the call center

See how you can evolve your telco call center and drive customer engagement with IBM AI.

Maximize every customer experience


There’s more to a good client experience than just resolving customer complaints. Listen to our master class to hear from TELUS CTO Ibrahim Gideon on the future of the call center.

Learn more

Discover how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.