Customer care solutions

Improve customer service

Enhance virtual customer care while decreasing costs, increasing call deflection rates and reducing customer churn.

Transform customer relations with AI

IBM Watson® Assistant can help you improve first call resolution (FCR) quickly and easily.

Maximize every customer experience


There’s more to a good client experience than just resolving customer complaints. Listen to our master class to hear from TELUS CTO Ibrahim Gideon on the future of the call center.

Ready to learn more?

Learn how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.