AI is redefining the customer experience. Learn how IBM is improving call centers and if your business is ready for a change.
Meet TOBi the chatbot
When call centers implement AI to make better use of their data, it helps transform how service is perceived and experienced.
More than 60 percent of failed customer service calls could have been solved with better access to data.
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The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.
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Learn how leveraging IBM Watson and AI can help telecom companies stay ahead of the curve, reduce costs and boost digital engagement
The company automated common customer service inquiries, speeding up resolution times and increasing satisfaction rates by 10 points.
Enhance customer satisfaction, empower agents and reduce costs with AI virtual assistants. Answer eight questions to see where you are in your AI customer service journey.
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IBM Watson Assistant® can help you improve first call resolution (FCR) quickly and easily.
Learn how conversational systems can improve customer service by automating tasks, augmenting experiences, and differentiating your business.
Improve customer and employee experiences with market-leading conversational AI.
See how you can evolve your telco call center and drive customer engagement with IBM AI.
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The digital experience changes everything. Attract and engage customers on any channel.
Read the Forrester report
Discover how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.
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Call center solutions for utilities
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