AI is redefining the customer experience. Learn how IBM is improving call centers and if your business is ready for a change.
Call center study (189 KB)
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The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.
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Learn how leveraging IBM Watson and AI can help telecom companies stay ahead of the curve, reduce costs and boost digital engagement
Enhance virtual customer care while decreasing costs, increasing call deflection rates and reducing customer churn.
IBM Watson Assistant® can help you improve first call resolution (FCR) quickly and easily.
The digital experience changes everything. Attract and engage customers on any channel.
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See how you can evolve your telco call center and drive customer engagement with IBM AI.
Read the study (189 KB)
There’s more to a good client experience than just resolving customer complaints. Listen to our master class to hear from TELUS CTO Ibrahim Gideon on the future of the call center.
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Discover how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.
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Call center solutions for utilities
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