AI is redefining the customer experience. Learn how IBM is improving call centers and if your business is ready for a change.
Call center study (189 KB)
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Improve customer service
Enhance virtual customer care while decreasing costs, increasing call deflection rates and reducing customer churn.
Learn more about Cognitive Customer Care
Transform customer relations with AI
IBM Watson® Assistant can help you improve first call resolution (FCR) quickly and easily.
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Learn more about Watson Assistant
There’s more to a good client experience than just resolving customer complaints. Listen to our master class to hear from TELUS CTO Ibrahim Gideon on the future of the call center.
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Reduce customer service response time by 99% with Watson Assistant, improving overall satisfaction.
The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.
Watch the video (03:12)
Resolves first calls 20% faster with TUMI, the new virtual assistant powered by IBM Watson Assistant.
Optimize campaigns and revenue with personalized customer insights and first-rate digital experiences.
Read the Gartner report
The digital experience changes everything. Attract and engage customers on any channel.
Read the Forrester report
See how you can evolve your telco call center and drive customer engagement with IBM AI.
Read the study (189 KB)
Learn how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.
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Call center solutions for utilities
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