Enhance your contact center and increase customer intelligence with IBM technologies. See how TELUS is making it happen.
Call center study (189 KB)
The call center landscape is changing and IBM can help you transform business operations to create meaningful customer interactions.
average reduction of operational cost for contact center.¹
increase in customer satisfaction.²
Enhance customer care while reducing costs, increasing call deflection rates and decreasing customer attrition.
Learn more about Cognitive Customer Care
IBM Watson® Assistant can help you improve first call resolution (FCR) quickly and easily.
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Learn more about Watson Assistant
Use personalized marketing and customer insights to optimize marketing campaigns and drive revenue growth.
Learn more about Watson Customer Engagement
Autodesk accelerated customer service response time by 99% with Watson Assistant, improving satisfaction across millions of customer interactions.
Vodafone's AI assistant, TOBi understands what people need help with more than 90% of the time, creating great customer experiences.
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Mobily drove millions of dollars in value by increasing average revenue per user (ARPU) with personalized marketing campaigns powered by Watson Customer Engagement.
Use personalized marketing customer intelligence and first-rate digital experiences to optimize campaigns and drive revenue growth.
Read the Gartner 2018 report
Drive unified experiences that will attract and engage customers on any channel.
Read the Forrester report
See how you can evolve your telco call center and drive customer engagement with IBM AI.
Read the study (189 KB)
Engage an IBM expert to learn more about services and solutions for telecommunications, media and entertainment companies.
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¹ IBM business case projection
² IBM client reference