Maintenance and support services are available from IBM for all products eligible to be sold under your state's Participating Addendum. Prices are determined based on the products and options selected. The links below will take you to general information about IBM's maintenance and services. Please contact your IBM representative or approved Business Partner for service options and quotes.
The Maintenance Portfolio below contains many but not all products eligible via this NASPO contract. Please contact your IBM representative or approved Business Partner for additional products.
NASPO Maintenance Portfolio (XLS, 5.5 MB)
Support Services may include but are not limited to: warranty services, maintenance, installation, de-installation, factory integration (software or equipment components), asset management, recycling/disposal, training and certification, pre-implementation design, disaster recovery planning and support, service desk/help desk, and any other directly related technical support service required for the effective operation of a product offered or supplied. General consulting and all forms of application development and programming services are excluded. Check your Participating Addendum for any limitations on these services.
Services Rate Card (XLS, 135 KB)
IT training and eduction services information