The next level of retail store operations

Successful next level retail store operations include smart merchandising, excellent store location and store layout, speedy replenishment of the right products and a simple checkout process, regardless of channel.

Agile, flexible retailing, empowered employees and profitable business models and workflows are top priorities for retail and consumer goods companies in the new normal. With hybrid cloud, retailers can increase their agility, performance and presence by removing complexity and accelerating new capabilities. Lower cost operating models and increased operational efficiency will become the competitive differentiators the retail industry and manufacturers need to reach the next level.

Retail store operations case studies

Future Group

Reduces carbon footprint through energy consumption optimization fueled by an IBM® Watson™ IoT solution.

Eileen Fisher

Delivers consistent, high-quality customer experiences with omnichannel order management.

City Furniture

Increases in-store sales with compelling social media and mobile apps that make shopping in a physical store as easy as online.

Retail store operations solutions

Innovate and transform your store

Differentiate your store experience with an open, agile platform built on the IBM Store Cloud.

Enhance retail store operations

Meet the demand for streamlined frontline functionality to reduce cost and complexity and extend new value to the business. 

Orchestrate for agility and performance

Leverage open architecture to remove complexity and accelerate new capabilities in retail management.


Build your dream store

Improve store performance with innovative user experiences that help increase customer satisfaction.

IBM Services and SAP S/4HANA

Improve supply chain management in real time.

SAP on Hybrid Cloud

Drive new capabilities including inventory management, pricing and store management in a secure, open environment.

Explore dynamic IBM retail store operations solutions to boost profitability, ecommerce and store performance. See if your store is ready for a digital transformation.